Account Manager

• Build and maintain strong relationships at corporate and plant level with key decision-makers, purchasing contacts, and technical teams to deliver maximum customer value. 
• Achieve commercial targets aligned with business strategies, including new business development, pricing, claims resolution, inventory control, and accurate forecasting. 
• Serve as the primary liaison between the key account and Sherwin-Williams to ensure timely resolution of complaints, technical issues, and product performance concerns. 
• Provide proactive feedback to Sherwin-Williams and customer paint manufacturing facilities, including coordinating technical assistance, troubleshooting, and facilitating product trials to ensure smooth operations and optimal coating performance. 
• Collaborate with key account and Sherwin-Williams' Technical Service teams to support product implementation and line trials. 
• Develop and execute annual sales and strategic account plans in partnership with leadership and cross-functional teams. 
• Support scale-up trials for new technologies to ensure successful market entry. 
• Train customers on product knowledge and application methods. 
• Manage and evaluate production line complaints, coordinate resolutions, and ensure customer satisfaction through efficient communication and follow-up. 
• Own financial performance of assigned portfolio, ensuring alignment with revenue and margin targets. 
• Shape and execute sales strategies that align with broader business goals and customer needs. 
• Collaborate with Marketing, Finance, Technical and Pricing teams. 
• Act as a senior escalation point for customer concerns, ensuring timely and effective resolution. 
• Foster a customer-first mindset across the team, ensuring responsiveness and proactive engagement. 
• Oversee inventory flow and cost management for assigned account. 
• Navigate complex coating technologies (e.g., PVDF, SMP, Polyester, Acrylic, PVC, Epoxy, Alkyd) and multi-site operations. 
• Ensure seamless communication and collaboration across stakeholders to maintain strong, long-term partnerships. 
• Participate in Quarterly Business and Technical Review meetings with key account leadership to assess partnership status, address concerns, outline next steps, and identify improvement opportunities. 
• Troubleshooting product or service issues, coordinating with internal teams for resolution, and ensuring a strong customer-focused approach.

Required: 

• Must have a High School diploma or GED equivalent 
• Must Have five (5) or more years of B2B industrial environment product/service sales experience or technical services experience 

Preferred: 

• Have a Bachelor’s degree in Sales, Business disciplines, Science disciplines or Liberal Arts 
• Have an Industrial coatings product and application familiarity 
• Have a background in technology, technical service and/or customer service  

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.