Accountant IV - AR (AUSTIN, TX)

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Functional Title: Accountant IV - AR 
Job Title: Accountant IV 
Agency: Health & Human Services Comm 
Department: HHSC Accounting 
Posting Number: 19081 
Closing Date: 08/12/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $5,200.00 - $5,500.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin 
MOS Codes: 3451,310X,651X,751X,3402,3404,3408,8844,36A,70C,90A,36B,89A,65FX,65WX,6F0X1,F&S,FIN10,LS,LSS,PS,SK 
YN 
 
 

Accountant IV – Accounts Receivable (AR)

Subject Matter Expert for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid overpayment hotline.  This position reports directly to the AR Customer Service Hotline manager.

Brief Job Description:

Perform complex research and customer service work for HHSC Accounts Receivables Hotline and Research Team, acts as the subject matter expert (SME) on research-related matters for the Supplemental Nutrition Program (SNAP), Temporary Assistance for Needy Families (TANF) and Medicaid and provider claims. Work involves examining case documentation, researching and reconciling case files from error reports, processing, assigning and auditing client requests for accuracy, helping to monitor any Federal Treasury Offset Program (TOP) information, as well as training new hires. Assists the Team Lead as needed. Works under general supervision, with a degree of latitude for the use of initiative and independent judgment. You will need experience in customer service, accounting, bookkeeping, or cash-handling using an automated accounting system and using Microsoft Office Suite. 

Essential Job Functions (EJFs):

1. Verifies work of (and acts as backup to) TOP Specialist on executing TOP file uploads/downloads and ensure processing (through delegation and review) of TOP error files. (10%)

2. Processes Fair Hearing Appeal requests and represents Accounts Receivable as an agency witness when required. Help process one-time debit requests from SNAP and TANF overpaid clients, work and respond to ARTS Project inquiries and process bankruptcy paperwork as needed.  (10%)

3. Creates, processes, and assigns daily work order requests by customer service and research staff, audits outgoing requests as required by manager for accuracy.   (10%) 

4. Take inbound collection calls and respond to inquiries from clients who are overpaid on SNAP and TANF benefits and provide account information to clients utilizing various databases. Review client correspondence, research and provide Supplemental Nutrition Program (SNAP), and Temporary Assistance for Needy Families (TANF) with overpaid client case history documentation as requested and make corrections to case records as necessary. (15%)

5. Maintain, revise, and publish agency policies and procedures for Customer Service areas of AR.  Identify, develop, and implement improvement within this area of AR. Provide input as a Subject Matter Expert in meetings when appropriate.   (5%)   

6. Responsible for training all team members and new hires to reach their goals of Accounts Receivable and the agency. (15%)

7. Manages the Accounts Receivable ARTS Project mailbox for changes and corrections to overpayment claims submitted by IG and Fair Hearings staff. (5%)

8. The subject matter expert also performs the same duties as all Hotline and Research staff. (10%)

9. Work on special projects assigned by management including ad hoc requests.  Support AR management as needed and assigned. (5%)

10. State reviews should be done as they are received to meet designated deadlines.  A minimum of one a day should be completed to prevent backlogs, Ombudsman complaints, and TOP offsets. (15%)

Knowledge, Skills and Abilities (KSAs):

1. Knowledge of agency organizational structure for fiscal programs; governmental accounting; budget control methods, policies, and procedures; and laws and regulations pertaining to financial operations.
2. Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems.
3. Skill in use of a networked computer and software including Microsoft Excel, Teams, Word, Access, PeopleSoft, CAPPS HR, USAS and/or other financial software.
4. Ability to work independently with limited supervision
5. Ability to communicate professionally and effectively both verbally and in writing with clients, providers, agency staff and others.
6. Ability to plan and manage accounting and project workflows.
7. Ability to prioritize assignments and meet work deadlines.
8. Ability to identify problems, evaluate alternatives, and implement effective solutions.
9. Ability to update and maintain department policies and procedures, work instructions, or work guides and coordinate accounting operations and to provide guidance to others. 
10. Ability to interpret and apply accounting theory; to interpret laws and regulations; to work accurately with numerical detail; to analyze, consolidate, and interpret accounting data; and to communicate effectively.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria (ISCs):

1. Experience identifying and developing process improvements.
2. Experience using automated accounting or customer data base systems.
3. Experience with MS office suite (Word, Excel, Outlook, Teams)
4. Bilingual in both English and Spanish preferred.
5. Excellent written communications as observed by detail and completeness of information provided on state application.
6. Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting.  Accounting experience in State Government or Non-Profit organization is preferred.
7. Graduation from an accredited four-year college or university with major coursework in accounting, finance, or related field is generally preferred. Experience and education may be substituted for on another on a year-to-year basis.

Additional Information

• Professionalism: Demonstrate consideration and respect for others in the workplace. 
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Shift time is in office, weekdays 8:00AM-5:00PM.
• This job is not eligible to telework.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.