Accounting Clerk - Customer Service
Skip the busywork
ApplyBolt rewrites your resume for this exact role and hits submit. You just pick the jobs.
About this role
About the Department
Perform a variety of customer service activities including assisting with the maintenance of utility accounts, the researching of accounts, and the coordination of payment arrangements with customers; to process transfer orders for customers; and to assist the public with general information regarding policies and procedures.
Position Duties
Process utility transfer orders from customers wishing to transfer utility service.
Receive and process applications for service including utility turn-off or turn-on; open and close utility accounts; compute final bills and update information in computer.
Assist in the Utility collection process.
Work with customers to resolve delinquent accounts.
Answer inquiries and complaints regarding utility billings and charges; resolve problems with accounts; investigate questionable billings; produce corrected billings as necessary.
Investigate questions and complaints regarding high consumption; calculate charge off amounts for electric and water meter over-reads.
Process re-reads and skips of electric or water meter readings; set up appointments for meter readers.
Enter deposit information and mailing address changes into the computer system; determine the amount of deposits; review whether or not a deposit is necessary; record all customer transactions on the computer.
Send a variety of letters to customers regarding meter test results, credit and other pertinent utility information.
Provide front line service for telephone and walk-in customers.
Display honest, trustworthy, and ethical behavior when dealing with internal and external customers.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Regular attendance that is punctual and dependable is required.
Perform related duties as assigned.
Minimum Qualifications
Knowledge of:
City departments and their duties relating to utility services.
Basic mathematical principals used in clerical accounting operations.
Modern office procedures, methods and equipment including computers.
Microsoft Office Products which include Excel, Word, Outlook, Microsoft Edge.
Accurate use of a 10 key calculator.
Principles and practices of financial record keeping.
Ability to:
Perform computational tasks and other clerical functions with speed and accuracy.
Communicate clearly and concisely, both orally, in writing and through email communications.
Operate a variety of office equipment including a computer. Strong skills needed in using Microsoft Office Products, Excel and Word.
Respond to requests and inquiries from the general public.
Understand and follow oral and written instructions.
Maintain professional composure when confronted by customers.
Prepare accurate and concise financial reports.
Other Qualifications
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of general clerical experience including a significant amount of public contact or customer service experience.
Training:
Equivalent to the completion of the twelfth grade. Additional specialized training in accounting, record keeping or customer service is desirable.
License or Certification:
None required.
Working Hours:
Monday-Friday 8 a.m.- 5 p.m.; working hours are subject to change and are dependent upon department needs.
Salary:
Position will start at the entry level of the City's salary table. Consideration may be given if experience exceeds entry level qualifications.
Other:
Candidates are subject to a background check.