Accounting - Corporate Billing Representative

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Cincinnati Insurance Companies’ Corporate Billing department is seeking billing representatives to assist our policyholders, agencies, and associates with questions related to commercial lines, excess and surplus, surety bond and management liability direct bill policies.

Applicants interested in this opportunity are strongly encouraged to apply and attend our Open Interview Night on Wednesday, March 25th. Please register using the link :

The pay range for this position is $18.00 - $19.25 hourly. The starting hourly pay may convert to an increased salary once you meet conditions including training, performance, and time in your role. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous manner
• document all accounts with respect to phone conversations, emails and other correspondence or actions taken on an account
• monitor and respond to e-mails and voice mails received in the various corporate billing mailboxes in a timely and professional manner
• process daily billing tasks
• review of accounts requesting reinstatement and forwarding information to underwriting, accounting and Policyholder Services
• review of payments received in billing, documenting accounts and forwarding the payments received to accounting
• review of billing fees including installment fees, late fees, reinstatement fees, and non-sufficient funds fees
• review daily billing reports
• research account under/over payments, stop payments, pending cancellations and billing suspensions
• assist with account bill set up and online enrollment

%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EBe equipped with:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ea passion for success through positive words, actions and behaviors%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ethe ability to work with difficult or upset customers in a courteous and professional manner%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Eself-starter who assumes additional tasks and responsibilities without being asked%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ethe ability to work independently%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Eclear, concise and accurate written and verbal communication%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ewillingness to work overtime as needed%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Equalified candidates are available to work 40 hours a week:%26nbsp;%3C/span%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3Emultiple shift options with shifts ending at%26nbsp;6pm%3C/strong%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EBring experience and education from:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ea high school diploma (required)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Edemonstrated success in a customer service role (preferred)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Eresolving issues through research and communication (preferred)%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EEnhance your talents%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProviding outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EEnjoy benefits and amenities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EYour commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.%3Cstrong%3E %3C/strong%3ETo increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our %3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22https://www.cinfin.com/careers/benefits%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cu%3Ebenefits%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E and %3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22https://www.cinfin.com/careers/amenities%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cu%3Eamenities%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E packages.%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMany departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available. %26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EEmbrace a diverse team%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAs a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. %3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22https://www.cinfin.com/careers/labor-laws%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan lang=%22EN%22%3E%3Cu%3ELearn More%3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/p%3E