Accounting Technician (Customer Support)

Not Required

Duties

Performs accounting customer support to all customers. Performs full range of accounting duties through the use of the Oracle financial systems. Receives and responds to live phone and e-mail messages using the fully automated capabilities of Right Now Technologies (RNT) to assist customers in classifying and verifying a wide variety of accounting documents in order to ensure their mathematical correctness, completeness of information and to prepare/validate system control sheets with appropriate accounting codes. Assist customers in maintaining double entry bookkeeping journals and subsidiary ledgers and reconciling accounts, and transcribing to general ledger for closeout of all accounts. Answers customers questions on how to flow individual funds and specific monies from initiation through expenditure stages in order to trace discrepancies in the Oracle financial systems. Trace discrepancies in response to customer queries or other Shared Service Center (SSC) division requests. Assists customers with support in reports prepared to include profit and loss statements, financial statements and miscellaneous financial reporting data. Performs both accounting and customer support functions independently at the full performance level of accounting duties assigned with occasional support or intervention from the supervisor. May be required to assist in training new employees on the RNT system. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12942627

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/30/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Basic accounting experience with the interrelationship of accounts and the effects of debits and credit transactions on the overall system of general ledgers. Experience with NAF accounting practices and procedures. Experience with the accounting functions of Oracle financial or similar accounting systems. Experience with training methods and preparation of training briefing materials. Desired Work Experience: Experience working with MS Office application software. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: An understanding of the relationship between general ledger and the subsidiary accounts and extensive subdivision of accounts. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience must be clearly identified in your resume to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) **Federal Work Experience: The following are required information to be included for all Federal Work Experience in your resume: pay plan, series, grade level, agency worked for and dates of employment. Failure to include this information may result in disqualification and you will no longer be considered for this position. (Format example: Position title, Pay Plan, Series, Grade Level, Agency Name, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Other Information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.