Ad Product Quality Analyst I

What you'll do:

• Leverage marketplace knowledge and data analytics to find and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
• Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Minimum Qualifications:

• Bachelor’s Degree in STEM or equivalent industry experience
• 1+ years work experience in digital advertising, analytics, operations, or a related field
• Proficient in the use of SQL for retrieving data from and analysing complex datasets

Preferred qualifications:

• Understanding of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
• Experimental approach to issue investigation, mitigation, and resolution
• Experience with agile product development lifecycle using Jira or similar software
• Experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)
• Excellent verbal and written communication skills with high attention to detail
• Project management skills, identifying problems areas, designing solutions, and driving them to completion
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)