Administrative Assistant Contractor

Position Summary

Work you'll do

We are seeking a Administrative Assistant Contractor to provide administrative and operational support to the Deloitte project team. This contractor role will assist with day-to-day office and Patient Accounting support activities, helping ensure efficient coordination of mail, records, correspondence, reporting, and workflow management. The ideal candidate has prior experience in healthcare and the revenue cycle space and can support a fast-paced, detail-oriented environment.

Key Responsibilities

• Provide business office and administrative support across Patient Accounting functions
• Manage daily mail processing and correspondence for collections teams
• Retrieve and submit medical records to payers and insurance entities
• Maintain assigned worklists and update patient accounts across systems such as PBAR, Aeos, Cerner, and claims editor
• Coordinate and validate patient refund approvals, including documentation review and processing
• Support research billing activities, including invoicing non-industry trial claims, creating accounts for billable insurance charges, and tracking denials returned from CTU
• Perform administrative and vendor coordination tasks, including submission of documentation via upload, email, fax, or mail to payers
• Prepare and edit correspondence, reports, and presentations as needed
• Manage schedules, appointments, and meetings to support office operations
• Handle incoming and outgoing communications, including email and phone calls
• Maintain accurate electronic and physical filing systems
• Assist with coordination of office activities and events

Required Qualifications

• Prior experience in healthcare and revenue cycle operations
• Strong administrative, coordination, and organizational skills
• Experience handling patient records, payer communications, and billing-related documentation
• Familiarity with healthcare systems and claims-related workflows preferred
• Ability to manage multiple priorities and work independently with attention to detail
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications and common office systems

Preferred Qualifications

• Experience supporting Patient Accounting, collections, or research billing functions
• Familiarity with medical records processing, refund workflows, and denial tracking
• Experience working with PBAR, Aeos, Cerner, or claims editor systems

About Deloitte