State of Louisiana, LA
Alexandria, Louisiana
Administrative Coordinator 1/2/3 (Alexandria Child Support)
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Apply to Administrative Coordinator 1/2/3 (Alexandria Child Support) at State of Louisiana, LAJob details
- Location
- Alexandria, Louisiana
- Work type
- Onsite
- Compensation
- $21,840 - $37,440/yr
- Posted
- yesterday
- Apply on
- governmentjobs.com
About this role
About the Department
Department MISSION
DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.
Department VISION
We care for the well-being and safety of Louisiana's people.
Department VALUES
Treating all people with dignity, compassion and respect, while providing services with integrity.
This position is located in the Alexandria Child Support Enforcement office in Alexandria, LA. This posting may be used to fill multiple vacancies.
At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.
We’re looking for an Administrative Coordinator to serve as the first point of contact at the agency in our Child Support Enforcement Office in Rapides Parish, creating a welcoming environment for clients and visitors and providing administrative support that keeps our front office running smoothly.
If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- Accepting Direction: The ability to be open and willing to follow guidance or instructions.
- Communicating Effectively: The ability to convey information, ideas and emotions using structured communication methods that promote understanding and engagement.
- Focusing on Customers: The ability to understand and meet the needs, preferences and experiences of internal and external customers.
- Acting Decisively: The ability to make timely, confident decisions using sound reason
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication and consideration for others.
- Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Position Duties
No experience or training is required.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
- Provides general clerical assistance to professional staff
- Proficient use of automated systems to provide information regarding the party to be served, locate services, casework programs and timesheet functions
- Prepare legal documents, copies, files, logs and bank deposits
- Processes incoming and outgoing mail
- Schedule customer intake appointments
- Assist with paternity establishment appointments
- May serve as receptionist for the office
Position-Specific Details:
Location: This vacancy is located in the Alexandria Child Support Enforcement Office
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
Compensation: The actual starting salary depends on the education and experience of the selected applicant.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Works Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information
For further information about this vacancy contact:
Laura Milstead
[email protected]
DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Benefits
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Supplemental Questions
01
Do you have any immediate family members or relatives who are currently employed with DCFS? Immediate family member is defined as children (blood, step, adopted), spouse, brother, sister, father, mother, sister-in-law, brother-in-law, daughter-in-law, son-in-law, mother-in-law and father-in-law. Relative includes immediate family members previously defined and also includes grandfather, grandmother, grandson, granddaughter, uncle, aunt, niece and nephew.
- Yes
- No
02
If you answered "yes" to the above question, please list the name of your immediate family member and/or relatives currently employed by DCFS. If you answered "no" to the above question, enter N/A
03
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
- I communicate unclearly, use poor tone, and ignore the audience.
- I share main ideas clearly and adapt to the audience when reminded.
- I communicate clearly, listen actively, and explain complex ideas well.
- I craft messages that connect, inspire, and drive action across audiences.
04
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?
- I wait for direction, avoid ownership, and don’t solve problems.
- I meet expectations and help with solutions when asked.
- I take ownership, solve problems, and follow through.
- I take initiative, innovate, and deliver results beyond expectations.
06
DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
DPf: Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility, especially when under pressure?
- I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.
- I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.
- I meet expectations, follow policies, and communicate respectfully and clearly—even in difficult situations.
- I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.
08
DPf: Displaying Professionalism - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
09
FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?
- I struggle to understand customer needs, provide clear information, or resolve issues.
- I respond to customer needs with some support and build basic working relationships.
- I understand customer needs, communicate clearly, and deliver timely, reliable service.
- I anticipate customer needs, build trust, and deliver personalized, proactive service.
10
FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
11
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when
given feedback?
- I resist direction, ignore feedback, and need reminders to complete tasks.
- I follow direction with reminders and often need clarification or support.
- I follow direction reliably, adjust to feedback, and complete tasks on time.
- I adapt quickly, follow through, and help others adjust as needed.
12
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Agency Information
EmployerState of LouisianaAddress 1201 N 3rd StBaton Rouge, Louisiana, 70802 Phone(866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm
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