Job details

Location: Richland County or Blythewood
Work type: Onsite
Compensation: $34,737 - $37,414/yr
Posted: 2 days ago
Apply on: governmentjobs.com

About this role

About the Department

Do you enjoy data analysis and research? Are you self-motivated and driven? If so, the Department of Motor Vehicles may have a position for you as a Driver Services Specialist. The team at the DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the State to State / Driver Services Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the Driver Services Specialist III

Tasked with supporting the State-to-State (S2S) Helpdesk in maintaining SC credential pointers by manually executing a range of SPEXS transactions, including changing the state of records, adding or deleting drivers, updating information, and more.
Tasked with aiding in the resolution of duplicate pointers for the S2S helpdesk. Conduct research and analyze relevant customer data to assess whether a potential duplicate is indeed a true match, and employ suitable SPEXS transactions to address possible or confirmed duplicate pointers.
Tasked with supporting customers of the S2S Helpdesk, which includes both internal and external clients such as personnel from other SCDMV offices and DMV agencies in different states, through a web-based portal, email, and phone communication. Keep a detailed log of all requests handled.
Handle error reports for the S2S Helpdesk. Keep a record of the processed errors. Support the review and maintenance of customer records to guarantee data accuracy as required.
Process driver history received during change state of record according to current and future SPEXS and departmental procedures.
Carries out additional tasks as assigned by supervisors and managers. Provides assistance to others when necessary.

Position Duties

Minimum Requirements

A high school diploma or equivalent.

Agency Requirements

Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

Ability to deal effectively with the public in disseminating and obtaining information.
Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles.
Knowledge of behavioral characteristics of the physically or mentally challenged.
Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
Ability to coordinate and work well with others.
Ability to plan, implement, and evaluate effectiveness of administrative/clerical procedures.
Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
Works under general supervision.
Routine and non-routine correspondence is completed by employee independently.
Complex and questionable duties are at the discretion of the supervisor.
Ability to speak and hear with clarity, to bend and lift, and must have good eye and hand coordination.
Work is performed in a climate controlled office setting with light background noise.

Minimum Qualifications

Agency Preferred

A high school diploma plus two (2) years related job experience.

Other Qualifications

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Supplemental Questions

01

I understand that any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment. By answering “yes” I agree that I have read each question carefully and affirm or attest that all questions answered are true and accurate.

Yes

02

I acknowledge that if I am deemed eligible for this position, I must complete a Pre-Employment Hiring Assessment.

Yes
No

03

I acknowledge this assessment will be sent to the email address I have provided and will fully commit to the time and attention required to complete this assessment realizing that the approximate time to complete this assessment may be up to 36 minutes.

Yes
No

04

Do you have a high school diploma or equivalent?

Yes
No

05

If the answer to the above question is "Yes", please detail your education and explain your experience including employer, employment dates, job responsibilities/description, reporting supervisor, reason for leaving, etc.

06

If you answered "No" to the above question, please describe how your education and experience are relevant to this position and meets the requirements of this job.

07

This position is located in the Blythewood area. If hired, are you prepared to commute there daily for the position?

Yes
No

08

This position has a salary of $34,737.00 and is nonnegotiable. Will you accept this salary if offered this position? (Internal Candidates will retain performance retention increases in accordance with the agency pay policy).

Yes
No

09

Are you proficient on a personal computer?

Yes
No

10

Do you have a valid driver's license? If yes, please provide the license number and the state in which the license was issued. (Example DL#987654321 / State Issued: Georgia)

11

Please enter your name exactly as it appears on your Social Security Card.

12

Are you currently a SCDMV employee?

Yes
No

13

Have you worked previously for the DMV or another State Agency?

Yes, DMV
Yes, another State Agency
No

14

If the answer to question #12 or #13 is "yes", please include what agency, what state, what facility, what department, address/location, current/former reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving. (If No, put N/A)

15

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD Form 214 (Member Page 4 or Service Copy 2) with your job application in order to qualify and claim this preference.

Yes
No

Required Question

Agency Information

EmployerState of South CarolinaAgency Department of Motor Vehicles Address P.O. Box 1498

Blythewood, South Carolina, 29016 Phone803-896-9711

About State of South Carolina

State of South Carolina

Richland County or Blythewood

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