Admitting Worker, Principal

Under the general direction of both the Transfer Center and Patient Placement Supervisor, this position requires working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions. The Principal Admitting Worker duties include screening all incoming patient transfers to UCSF Medical Center, processing transfer requests and admissions, confirming insurance eligibility, follow-up on inpatient authorization, and counseling patients and their families regarding their financial liability.

All Admitting Workers / Financial Counselors have a critical influence on a patient’s healthcare experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, demonstrating honesty and respect, showing sensitivity to cultural differences, and expressing and accepting feedback professionally.

Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, confirming insurance eligibility and benefits, and securing authorizations.  The Financial Counselor counsels patients and/or their families regarding their financial liability, secures deposits on self-pay, and/or collects patient liability portions for routine/elective admissions. The incumbent will serve as the first point of contact for incoming requests for patient transfer and direct admits to UCSF Medical Center.

Transfer Center duties include completing Transfer Center intake, registration information, and financial clearance. Patient Placement Coordinator duties include performing admission reconciliation for the units, patient class updates, and financial clearance. Serve as the first point of contact to assist with time-sensitive issues related to patient flow requiring “Grand Central” knowledge and expertise of admission, transfer, and discharge system functionality.
 
 

Requirements:

• High School Diploma or GED

• Two years of Admitting Worker experience and two years of experience at the Senior Admitting Worker level OR an Associate's degree plus two years of experience working in a Senior Admitting Worker level/role. 

• Proficiency in health insurance eligibility and authorization requirements, and reimbursement financial policies.

• Experience handling Admissions, Discharges, and Transfers.

• Knowledge of office machines, basic Personal Computer skills, and the ability to type a minimum of 30 words per minute. 

• Ability to problem solve; ability to analyze data and recommend changes.

• Must be able to multitask and prioritize.

• Ability to follow instructions; work quickly and accurately in a fast-paced environment.

• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.

• Articulate and concise oral communication and the ability to write clearly and concisely.

• Must have strong customer service skills. 

• Ability to work collaboratively with a culturally diverse staff and patient/family population.

• Ability to work independently with minimum supervision.

• Ability to work on-site in San Francisco (Mission Bay).

Preferred Qualifications:

• Bilingual capability.

• Previous experience in a hospital setting.

• Basic knowledge of Medical Terminology.

• Knowledge of government program regulations, Medi-Cal, Medicare, MIA, CCS, and other third-party payors.