Agent Designer (US based)
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About this role
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI are on the hunt for exceptional Agent Designers! This role is suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.
Responsibilities:
- This role is suitable for someone who is looking to start their career! New Graduates welcome
- Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
- Helping build and maintain virtual assistants both using internal tools and Python
- Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
- Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
- Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe
Minimum Requirements:
- A fixation on good user experience, you are meticulous and have an eye for detail
- Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
- Interest in natural language understanding and conversational AI
- Experience with Python
- Some knowledge or aptitude for analytics or data science
Qualifications:
- BS/MS degree in Interaction Design, Linguistics or another Social Science field
- Experience managing both internal and external stakeholders through various stages of content development
- Experience with NLU technology
- Experience with data manipulation, data analytics, and visualisation