AIRPORT TERMINAL OPERATIONS SUPERVISOR-ICC

POSITION OVERVIEW

Applications will be Accepted From: HAS EMPLOYEES ONLY

Division/ Section: IAH-AIRPORT OPERATIONS/AIRPORT SECURITY

Workdays & Hours: Shift work, could include a rotating schedule ***weekends and holidays*** (*Subject to change)

PURPOSE OF DIVISION 

The Airport Terminal Operations Supervisor - ICC ensures operational excellence throughout the Security section of Bush Intercontinental Airport (IAH) by maintaining a safe and secure airport environment. The Security team serves a wide scope of internal and external customers including, but not limited to the traveling public, employees, and stakeholders by conducting inspections of operations and coordinating operational or security activities. The section ensures the airport maintains compliance with the Transportation Security Administration (TSA) approved Airport Security Plan, as well as TSA mandated Rules and Regulations.

PURPOSE OF THE POSITION: 

Maintains a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to Terminal Operations Coordinators in the Integrated Coordination Center (ICC). Serves as the primary contact for the Terminal Operations division in the ICC, including landside, terminal, airport security, and customer service-related matters. Leads Terminal Operations coordination with the field during emergencies. Develops and reviews emergency management plans and processes.

The responsibilities of this position include, but are not limited to:

• Supervises day-to-day operational activities of the terminal operations function from the ICC.

• Plans, schedules, and assigns work; trains and evaluates ICC terminal operations employees in accordance with airport and City policies, rules, and regulations.

• Develops, implements, and periodically reviews emergency management plans in coordination with the HAS ICC. • Oversees the coordination and resolution of terminal-related incidents within the ICC, ensuring timely response to door alarms, security events, and other operational calls by directing subordinate staff and monitoring effectiveness.

• Reviews trends and escalations from incidence surveillance, provided by Coordinators.

• Ensures dispatch effectiveness through resource allocation and real-time oversight, as well as ensuring compliance with policies and escalation protocols.

• Serves as the lead terminal operations liaison within the ICC, representing landside, terminal, security, and customer service interests, and ensuring effective communication and coordination with other airport stakeholders.

• Acts as primary liaison with the field during emergencies. Supports operational activities and maintains order during aeronautical-related emergencies, following the Airport Emergency Plan and other airport rules and regulations.

• Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations.

• Develops and provides reports for executive management regarding operation/security activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines.

• Approves workflows, processes, and various operational plans designed by direct reports. Ensures adherence to operating rules, regulations, standards and procedures to ensure airport security. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements.

• Acts as the primary liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department.

• Contributes to the team effort by performing other duties as assigned.

 WORKING CONDITIONS

The work environment for this position is primarily an office environment. The office may have occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to landside and/or airside chemicals and extensive use of a video display terminal.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS 

Requires a Bachelor’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Emergency Management, Business Administration, Public Administration, Hospitality, or a related field.

Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

Five years of progressively responsible experience in customer service, a security-related field, or airline/airport operations are required.

LICENSE REQUIREMENTS  

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

“Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.”

PREFERENCES

Preference will be given to applicants with considerable knowledge of airport operations and security. Ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers. Experience with MS Office suite is a plus. Verifiable experience in utilizing any type of access control and/or close circuit television as it relates to this position is strongly preferred. Knowledge of Airport Security Plan and TSA rules and regulations are highly desired.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 26  

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1894). 

If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-194). (TTY 7-1-1)

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.  For further information pertaining to the Houston Airport System, please visit:  https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
 

Supplemental Questions

Required Question

Agency Information

EmployerCity of HoustonAddress 901 Bagby St

Houston, Texas, 77002 Website https://www.houstontx.gov/