Analyst II - Tech Delivery
Job details
- Location
- Charlotte, North Carolina
- Work type
- Onsite
- Posted
- 3 days ago
- Apply on
- ghr.wd1.myworkdayjobs.com
About this role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.
Responsibilities:
- Understands stakeholder needs to help envision and create a solution to solve a problem
- Supports cost and benefit analysis to align technology solutions to business strategy
- Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
- Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
- Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
- Documents processes, procedures and workflows for technology as needed
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills:
- Agile Practices
- Analytical Thinking
- Business Acumen
- Collaboration
- Solution Delivery Process
- Influence
- Result Orientation
- Risk Management
- Solution Design
- Stakeholder Management
- Data Management
- Financial Management
- Technical Strategy Development
- User Experience Design
Role overview:
Key responsibilities include coordinating and facilitating the Agile Release Train ceremonies, managing dependencies across teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. This individual will also support coaching to help progression in Agile Team Maturity and look for opportunities to continue development.
- Coordinates and facilitates ART ceremonies –e.g. Backlog Refinement, Program Increment (PI) Planning, ART Sync (or PO Sync, Scrum of Scrums), System Demos, Retrospective.
- In collaboration with the Portfolio Manager, ensures the program has a healthy product/program backlog.
- Facilitates dependency management/risk management/impediment removal for the ART.
- Promotes/facilitates communication and collaboration within the ART to support value delivery and PI commitments.
- Responsible for providing status updates and reporting pertaining to ART plans/delivery/timelines/impediments to stakeholders and leadership
- Ensures Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the ART.
- Measures ART delivery, maturity, and performance and reviews the metrics with the ART to identify improvement opportunities.
- Captures data to help determine/track product funding and resource acquisition needs
- Supports overall JIRA Reporting and Team Confluence Management
- Captures and supports delivery of business and system requirements to accomplish business goals
- Understands both business requirements and the basic tenets of the technical solution. Helps effectively translate needs between both sets of stakeholders
- Is responsible for decomposition of Epics to digestible user stories, acceptance criteria definition, prioritization of stories and backlog refinement with the team
- Ensures user stories meet the Definition of Ready before work begins and meet the Definition of Done before acceptance
- Leverages various techniques to assist with creation of Epics and stories such as process flow diagrams, context diagrams and use cases
- Collaborates with Product Managers, stakeholders, and peer Delivery Lead members to ensure alignment of work
- Supports Deployment Activities by supporting CRQ Deployment Approval Routines and ensures Quality standards are met
Required Skills:
• Captures and supports delivery of business and system requirements to accomplish business goals
• Understands both business requirements and the basic tenets of the technical solution. Helps effectively translate needs between both sets of stakeholders
• Is responsible for decomposition of Epics to digestible user stories, acceptance criteria definition, prioritization of stories and backlog refinement with the team
• Ensures user stories meet the Definition of Ready before work begins and meet the Definition of Done before acceptance
• Leverages various techniques to assist with creation of Epics and stories such as process flow diagrams, context diagrams and use cases
• Collaborates with Product Managers, stakeholders, and peer Delivery Lead members to ensure alignment of work
• Removes team impediments; participates in team and Train routines as required
• Supports Deployment Activities by supporting CRQ Deployment Approval Routines and ensures Quality standards are met
• Is accountable to maximize the value delivered by the team and support Production Validation as part of Deployment
Desired Qualifications:
- Proficient in Agile processes and Jira
- Ability to analyze end to end business processes and negotiate with the Business to make the most optimal changes.
- Ability to work in a matrix environment, have excellent communication skills and be problem solvers.
- Collaborates with stakeholders to understand their needs and problems.
- Creates and prioritizes work for the team.
- Eager to learn, a self starter, takes initiative
- Familiar with copilot for writing epics/stories
- Collaboration skills
- Knowledge of Financial Services space a plus
Shift:
1st shift (United States of America)Hours Per Week:
40