Analytics and Projects Team Supervisor (MA5/AHSO) - Project - Internal

About the Department

Analytics and Projects Team Supervisor (MA5/AHSO) - Project - Internal

71115004

This is a project position ending 06/30/2027.

This opportunity is internal and available to current HCA employees only.

Join the Apple Health Eligibility and Access Division and help make sure every eligible Washington resident can get the medical care they need. As an Operations Analytics and Projects team member, you will lead projects, drive process improvements, and use your expertise in data analysis and contact center operations to make real improvements for Medicaid clients across the state. You will lead a high-performing and dynamic team, and work in a flexible, primarily telework role based in Olympia.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

Within Apple Health Services and Operations (AHSO), the The Apple Health Eligibility and Access Division works across HCA and in partnership with the health care community at a local, state and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients' ability to access appropriate, quality health care.

About the position: 

This position reports directly to the AHEA Operations Analytics and Projects Team Supervisor and supports HCA’s mission to provide access to medical care for all eligible Washington residents b providing operational support to the division. The success candidate is an expert in project management, process improvement, data analysis, and contact center operations. This role supports the AHEA division by independently leading projects, process improvements, and the implementation of programmatic changes that impact Medicaid clients. Supervisory responsibilities include, managing competing priorities, setting expectations, delegating work and evaluating performance. Direct reports to this supervisor include Management Analyst 4, Management Analyst 3, and Medical Assistance Special 4 positions. 

This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location. 

Position Duties

Some of what you will do:

• Serve as the project manager on projects that span the division and serve the Medicaid client population.
• Lead and facilitate large internal and cross-divisional stakeholder workgroups to improve operational processes and the Medicaid client experience.
• Analyzes business, management or technology needs to facilitate changes in services and practices and implements solutions.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
• Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
• Performs thorough and timely legislative analysis as assigned; Identifies impacts, concerns, and risks of proposed legislation on AHEA division activities and Medicaid clients.
• Provides expert advice, analysis and consultation to senior level management staff in developing strategies for the available use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives, particularly in addressing highly complex, multidimensional issues.
• Plans, assigns and reviews the work of staff.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Minimum Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1: 

Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field, and five (5) years of the required experience below.

Option 2:

Associate degree in a field identified above, and seven (7) years of the required experience below.

Option 3: 

Nine (9) years of the required experience below.

The required experience includes: 

• One (1) year of professional supervisory experience.

And demonstrated experience in two or more of the following areas: 

• Conducting research
• Analyzing policies, laws, rules, or regulations
• Conducting business analysis and developing requirements
• Leading business projects
• Managing business operations
• Business policy development

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred qualifications:

Proficiency with Apple Health customer service delivery and software:

• Demonstrates knowledge of customer service delivery for Medicaid clients and providers, including core functions of the Apple Health Eligibility and Access Division, and relationships to partner call and contact centers that support Medicaid programs.
• Demonstrates proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.

Operational and project oversight:

• Demonstrated ability to independently lead cross-divisional project teams using advanced process improvement strategies. This includes planning, organizing, assigning tasks, setting deadlines, and leading the project from initiation to completion. Provides guidance and oversight for implementing and standardizing process improvement solutions, ensuring full integration and monitoring of outcomes.
• Demonstrated ability to apply human-centered design principles to business processes and systems. Seeks to understand the customer journey to improve customer experience and outcomes.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent. 

Communication and reporting:

• Oversee the production of complex and strategic reports for the highest levels of management influence critical decision-making with significant budgetary implications.
• Develops comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
• Presents research findings and recommendations to the highest-level internal and external audiences with poise, confidence, and credibility.

Expert analytical and problem solving:

• Demonstrated ability to analyze changing business needs to evaluate and make proposals about the effective use of existing or emerging technologies to leadership teams.
• Demonstrated ability to gather, interpret, and evaluate various types of data – such as operational productivity and inventory – to identify issues and trends, form accurate conclusions, and make effective recommendations.
• Demonstrated ability to analyze and evaluate proposed legislation by summarizing the bill, identifying operational impacts to the division, and providing expert-level recommendations to leadership about how to operationalize the change.

Executive leadership influence:

• Analyzes complex, multidimensional issues and provides expert-level consultation to management to develop strategies for use of resources, long-range planning, and priorities. This involves providing objective, data-driven counsel to help leaders make informed decisions.
• Demonstrated ability to apply expert judgement to evaluate options and outcomes; audit current processes, identify inefficiencies, evaluate the feasibility of changes, and lead efforts to re-develop work processes for maximum efficiency and quality to address challenges and improve processes.

People and team management:

• The demonstrated ability to assign, instruct, and coordinate the work of professional staff. This includes providing training, conducting performance reviews, addressing leave requests, and taking corrective action as needed.
• Provides expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.
• Demonstrated ability to apply excellent negotiation skills and the ability to resolve conflicts that arise within the team and with other stakeholders.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume 

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. 
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. 

Other Qualifications

About HCA: 

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. 
• And free parking! 

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at [email protected].Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or [email protected]

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov