Area Services Director_Clinical Services

Area Services Director_Clinical Services

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.  It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Area Service Director position

Under the general supervision of the VP of Clinic Services, providing analytic support and operational leadership to health centers providing reproductive and sexual health care, including in-clinic and medication abortion services. The ASD serves as a resource to Health Center Managers and maintains a close working knowledge of community issues, health center, and program operations regarding visits, service, productivity, financial trends, quality assurance issues, and customer satisfaction.  The ASD leads special projects determined by strategic and annual work plan goals in partnership with Clinical Services Leadership team.  This role provides continuous coaching and professional development to direct and indirect reports in order to support equitable, high-quality provision of services.

What you will be doing!

• Under the direction of the VP of Clinic Operations, providing overall direction, general supervision, and training to Health Center Managers.
• Participates in the planning, successful implementation, administration and evaluation of organization projects and programs in health centers to maximize patient access, financial sustainability, and customer service.
• Collaborating with clinical services staff, serves as resource for Health Center Managers for all operational issues.  Maintain close working knowledge of community issues, and center operations regarding visit volume, patient, clinical quality measures and financial trends.  Support center management thereby ensuring quality care and services for clients.
• Hiring, coaching, supervising and evaluating health center management; develop them to facilitate effective management, sustained productivity, and financial solvency of the health center.
• Assuming responsibility for the achievement of operating and fiscal goals at the health centers. Review process on health center productivity and financial metrics in conjunction with finance personnel, other ASDs, health center managers, clinician leads, clinician managers, and other staff to ensure that metrics are continuously measured, monitored and improved.
• Participating with the planning, implementation, administration and evaluation of the organization health services to maximize patient access, financial sustainability, and customer service.  Takes initiative to generate revenue, improve services, and reduce costs.
• Identifying health center needs and support problem solving within clinic operations and systems. Specifically, fostering greater partnership between health center managers and clinicians.
• Ensuring on-going quality assurance systems and activities that comply with current medical practices, Planned Parenthood Federation of America standards, and CLIA lab practices.
• The ASD is also responsible for ensuring that implementation and compliance with medical standards and guidelines is done with a patient and staff centric perspective.
• Through these activities demonstrate an understanding of and commitment to PPGNHAIK’s core values of integrity, excellence, justice, fierce compassion, and courageous innovation; practice these values in relations with internal and external customers.

Additional Duties:

• Achieving visit volume, employee / patient experience and quality assurance goals through direct supervision, coaching and leadership of health center staff.

• Monitors budget for assigned region; assists in development of regional budget as part of the affiliate budget process. Achieve agency goals in terms of numbers of patients served and net financial contribution from clinic operations.
• Serving as a consultant and resource to Health Center Managers for health center operational issues, staffing, recruiting and retention issues, and change implementation.  
• Cultivating in staff an understanding and support of agency goals, and desire to participate in achievement of these goals to ensure that health services are delivered in manner that is consistent with agency policies, priorities, and goals.
• Increasing program efficacy through increased patient experience and retention with a lens for improving health equity in your area.
• Meet internal, PPFA, and governmental standards for quality, quality assurance, and risk management.

• Through direct supervision, enable Health Center management to independently:

• Manage financial resources, including administration of health center and program budgets.
• Serving as the primary trainer of new Health Center Managers or delegates the training to a qualified Health Center Manager within the region.
• Creating equitable opportunities for staff training, achievement, and development.
• Participates in various administrative and clinical meetings assuring strong collaboration and communication within Clinical services and with other departments. Observes, describes and proposes new programs / services as well as program improvements.
• Developing and managing annual operating plans and budgets.  Can identify and meet patient needs within fiscal parameters.

• Monitoring and maintaining statistical data and performance reports as needed for PPGNHAIK, PPFA and private and public funding sources.

• Providing overall direction and general supervision, empowerment, mentoring, assistance in planning, monitoring, and appraisal of job results to elicit maximum performance from Health Center Managers.
• Assuring accurate and timely data submission is achieved in health centers for production of operational metrics.  Assures Health Center Managers understand and incorporate metrics results in operational decision making.  Assures Health Center’s meet established deadlines for charge entry, entry of other required financial data, and medical encounter documentation entries into the practice management and electronic medical record systems.
• Promoting identification of needs and problem-solving within and between areas and departments. Identifies areas to integrate and improve program management, clinic operations, and systems. Allocates financial and staffing resources to maintain and enhance delivery of high-quality health services.
• Developing area strategic and operational plans in conjunction with Health Center Managers and other department representatives. Assists Health Center Managers in developing and implementing these plans within their sites. Communicates changes and/or consults with clinical services team when appropriate.

Minimum Qualifications:

• BA/BS in a related field or an equivalent amount of experience.
• Minimum of 5 years management experience with at least 3 years of experience in a healthcare setting.
• Experience with developing, implementing, and evaluating annual and long-term operating and fiscal plans.    
• Strategic, big picture thinking necessary.  
• Must be willing to maintain a flexible work schedule including evening and weekend hours and travel (frequently within area / assigned region); reliable transportation. 

Preferred Qualifications:

• Familiarity with sexual and reproductive healthcare
• Abortion care is strongly preferred.  
• Experience managing multiple sites preferred.

Salary Range:

$104,070 - $193,274

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. 

As part of our total compensation, we provide a comprehensive benefit plan including medical, dental and vision insurance, retirement, paid time off, short and long-term disability, life insurance and Employee Assistance Program.  For additional information about our benefits program, please send an email to [email protected].

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

Must reside in WA where the sites you will supervise are located

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.