Assistant Director of Facility Support Services (AUSTIN, TX)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

 

Functional Title: Assistant Director of Facility Support Services 
Job Title: Director III 
Agency: Health & Human Services Comm 
Department: Facilities DEC 
Posting Number: 17567 
Closing Date: 06/18/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $7,716.66 - $13,051.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-28 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 909 W 45TH ST #633 BLDG 3 
Other Locations:  
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Brief Job Description:

Performs advanced managerial work providing direction and guidance in Business Operations – Facility Support Services for programs across Environmental Services, Laundry, Food Services, Fleet, Supply Services, and Risk Management. Provides leadership support on additional program areas and special initiatives as assigned.

Work involves establishing strategic plans and setting goals and objectives. Develops policies, procedures, and guidelines to support program operations. Establishes priorities, standards, and performance measures to evaluate progress toward goals. Coordinates and evaluates program activities across assigned program areas. Reviews and approves budgets within assigned areas.

Supervises the work of others. Serves in a leadership capacity in the absence of the Deputy Associate Commissioner to ensure continuity of operations and effective coordination across programs. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Up to 25% travel required.

Essential Job Functions (EJFs):

Attends work in accordance with agency leave policy and performs other duties as assigned.

 

Leads and manages assigned Facility Support Services programs, including Environmental Services, Laundry, Food Services, Fleet, Supply Services, and Risk Management, to ensure effective, efficient, and compliant service delivery to State Supported Living Centers and State Hospitals. Coordinates with various stakeholders to resolve operational issues, monitors program performance, and implements process improvements to enhance outcomes. May serve as a liaison with the Asset Management Office.  (30%)

 

Establishes program goals, priorities, and strategies aligned with agency mission, legislative requirements, and Facility Operations Support objectives. Leads and directs complex projects to enhance operations and service delivery. Develops and implements performance measures; analyzes data to support decision-making; and implements action plans to drive continuous improvement, while effectively communicating priorities, progress, and outcomes to leadership and stakeholders. (25%)

 

Responsible for ensuring high-quality customer service to support Facility Operations Support goals. Addresses concerns, resolves service issues, and fosters collaborative relationships with HSCS leadership, staff, and all relevant stakeholders through clear, timely, and effective communication. (20%)

 

Supervises, mentors, and develops staff; assigns and evaluates work; and recommends personnel actions to promote a fair, accountable, and productive work environment. Builds leadership capacity and ensures staff are equipped to meet operational and program goals. (10%)

 

Supports budget planning and monitors the effective and efficient use of resources across assigned programs. Provides oversight and support for contracting and procurement activities. Collaborate with financial and administrative partners to plan, prioritize, and address resource needs. (10%)

 

Actively participates or serves in a supporting role for disaster response, recovery, and Continuity of Operations (COOP) activation. Participation may require alternate shift patterns or work locations. (5%)

 

Knowledge, Skills and Abilities (KSAs):

Knowledge of HHS agency programs, policies and procedures.

Knowledge of and experience in the development and implementation of an operational plan for a large organization.

Skill in communicating effectively both orally and in writing.

Skill in the use of computers and agency/facility software including but not limited to Microsoft Word, Excel, PowerPoint, Access, and SharePoint.

 

Ability to analyze and solve complex problems and to make effective decisions affecting the overall operation of a large organization.

 

Ability to manage departments and activities to establish goals and objectives.

 

Ability to evaluate, develop, and implement policies and procedures.

 

Ability to prepare reports and make clear and concise presentations regarding all assigned programs.

 

Ability to manage multiple programs effectively and to prioritize and manage tasks independently.

 

Ability to plan, assign and supervise the work of others.

Ability to communicate with a variety of staff and stakeholders to build effective working relationships.

 

Registrations, Licensure Requirements or Certifications:

N/A

 

Initial Screening Criteria:

• Bachelor’s degree from an accredited college or university; and
• At least four (4) years of management experience in a governmental agency, residential facility, or an organization involving supervision of multiple staff and development of short- and long-term plans
• Preferred: Experience working in a 24/7 work environment overseeing departments such as Environmental Services, Laundry, Food Services, Fleet, Supply Services, and Risk Management

– OR –

• Master’s degree from an accredited college or university; and
• At least two (2) years of management experience in a governmental agency, residential facility, or an organization involving supervision of multiple staff and development of short- and long-term plans
• Preferred: Experience working in a 24/7 work environment overseeing departments such as Environmental Services, Laundry, Food Services, Fleet, Supply Services, and Risk Management.

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

 

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

 

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

 

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.