Assistant Manager Hotel Ops- Full Time (Harrah's Atlantic City)

•    Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
•    Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
•    Assists in the development of and coordinates the implementation of periodic service plans for the department
•    Assists in the recruiting, interviewing and hiring of new employees 
•    Approves proper scheduling of personnel on all shifts
•    Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
•    Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
•    Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them 
•    Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
•    Develops departmental training programs with an emphasis on customer service and supervisory leadership
•    Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
•    Immediately address service breakdowns and follows up to ensure guest satisfaction
•    Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate
•    Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
•    Maintains knowledge of hotel, community and special events in order to provide guests with needed information
 

Bachelor’s degree preferred.  2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful.  LMS experience preferred. Knowledge of resort hotel policies and procedures.  Must possess a valid New Jersey driver's license.  

•    Strong interpersonal and communications skills required
•    Superior leadership and customer relations skills.
•    Outstanding customer service, organizational and communication skills; professional appearance
•    Knowledge of casino/hotel industry preferred
•    Excellent team leadership and communication skills

NJ CER LICENSE REQUIRED