Assistant Manager, Street Operations

About the Department

Position Duties

• Provide daily direction and counsel to District Supervisors; assign tasks and projects
• Participate in establishing rules, standards, guidelines, and policies governing quality and quantity of work
• Recruit, select, develop, counsel, discipline, and evaluate performance of employees
• Monitor District Supervisors use of daily supervisor log (DSL), operating condition reports (OCR), Transit Master reports, and manage on time performance
• Meet and negotiate with outside agencies as well as Metro Transit departments to plan long term projects, events, and service disruptions
• Assist in organizing high profile special events, including the Minnesota State Fair, parades, etc.
• Assist in organizing and operational planning support for present and future Bus Rapid Transit lines
• Provide oversight of detour and passenger service information notices
• Analyze, assign, monitor resolution of, and respond to customer service complaints
• Partner with internal departments, Service Development, and Engineering & Facilities to develop and implement service changes, sector studies, and transit center designs
• Coordinate scheduling of District Supervisors to maintain appropriate levels of coverage for bus transit services and substitutes for District Supervisors as needed
• Represent the Street Operations department at service committee meetings and external public meetings
• Accept both internal and external requests for service
• Evaluate and create work orders for unscheduled bus service
• Assist in planning department goals and objectives
• Write routine reports, read and comment on engineering plans, and maintain proper correspondence
• Act on behalf of the manager in their absence
• Maintain and update Equipment inventory (Laptops, Radios, phones, Vans)
• Work on other duties as assigned

Minimum Qualifications

Any of the following combinations of progressive, responsible experience in transit, transportation, public safety, or closely related field and completed education in Business Administration or closely related field with one (1) year of verifiable lead/supervisory experience:

• High school diploma/GED and eight (8) years of experience with one (1) year of verifiable lead/supervisory experience 
• Associate's degree and six (6) years of experience with one (1) year of verifiable lead/supervisory experience
• Bachelor's degree and four (4) years of experience with one (1) year of verifiable lead/supervisory experience
  
  

License Requirement:   Valid driver's license and acceptable driving record

• Experience speaking in front of the public or presenting information to large groups of people
• Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions
• Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration
• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline)
• Experience presenting to a high-level audience; small and large groups
• Experience working with Suburban Transit Authorities (STA's)
• Excellent problem analysis and resolution skills
• Willingness to continue to grow, learn, and excel in a leadership/management role with the Metro Transit operations
• Experience fostering equity, diversity, and inclusion competency and understanding

• Knowledge of management practices, principles of supervision, and performance management (coaching, counseling, staff development, performance improvement, discipline)
• Knowledge of Federal, State and local laws and regulations relating to bus transportation
• Knowledge of union contract administration
• Effectively manages multiple, competing issues, makes sound decisions under pressure and prioritize responses for proper resolution
• Basic skill level in Microsoft Word, Excel and other windows-based environments
• Effective  interpersonal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of internal and external business partners which may include Metropolitan Council Presentations, Senior Staff presentations, and Community committee presentations
• Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers
• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees
• Ability to enforce established policies and procedures
• Ability to manage and empathize with employee situations, setbacks and adversity within your team

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits, and a good work/life balance.

Other Qualifications

• We review your minimum qualifications.
• We review work record evaluations for ATU employees.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Benefits

We believe our employees are a key to our agency's success!   In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels.   Some highlights about our benefits are listed below:
 

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

Supplemental Questions

Required Question

Agency Information