Assoc Analyst IT Support (Myrtle Beach, SC, US, 29577)

Discover a more connected career

We are seeking an Associate Analyst IT Support to provide training to users and trouble shoot technical problems with hardware and software.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Serve as the primary point of contact for end-user technical support, addressing day-to-day business needs promptly and professionally
• Troubleshoot and resolve daily hardware, software, and network connectivity issues for employees.
• Deploy, maintain, and troubleshoot physical hardware, including laptops, desktops, monitors, phones, and peripheral equipment.
• Perform routine system updates, patches, and security configurations to ensure optimal performance and security.
• Manage the hardware procurement process, including sourcing, obtaining quotes, and purchasing necessary IT equipment.
• Maintain vendor relationships and coordinate with suppliers for hardware repairs, returns, and warranties.
• Track and manage IT inventory, ensuring accurate records of all company-owned assets and software licenses.
• Travel to field offices as needed

What you’ll need

• Minimum of 2 years of previous IT support experience
• Technical aptitude with strong PC literacy skills
• Ability to learn and apply technical information in a fast paced environment
• Working knowledge of relevant software, hardware and other equipment
• Ability to use remote sessions to assist users
• Strong communication and customer service skills