Associate Chief Operating Officer - South Lake Hospital

Position Summary:

As Associate, Chief Operating Officer, this position is a member of the administrative team and will serve on various committees of the hospital, while collaborating with the Orlando Health leadership, Hospital President and administration, the hospital
management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include
monitoring of quality, patient satisfaction, and budgeting standards, while managing to achieve hospital and organization wide goals.

Responsibilities:

Essential Functions
• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific
tools.
• Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within
established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and
objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care
services.
• Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to
patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of
the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
• Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
• Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health
strategic goals. Establishes system for control of variances.
• Participates in space and facility planning with COO.
• Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
• Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and
process.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that support
allied health and support service needs.
• Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
• Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
• Participates actively with other Orlando Health leaders that oversee allied health and support services and participate on the
Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
• Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.

 

Other Related Functions
• Assists in the professional development of personnel.
• Maintains, revises, and implements changes in allied health service policies and procedures to meet all licensing agency
requirements, (i.e., Joint Commission, local and state regulatory agencies).
• Participates in developing hospital budget for allied health and support service areas with input from managers and other
hospital personnel.
• Develops budgets with other leaders and other hospital personnel that address the provision of services to inpatients and
outpatients in each area or department.
• Travels to other Orlando Health sites to attend meetings and educational opportunities.
• Relocates if needed to support another Orlando Health site or for a professional development opportunity.

Qualifications:

Education/Training
Master’s degree is required, business, healthcare administration, or any other related field.

 

Licensure/Certification
FACHE credentialing through the American College of Healthcare Executives; within 2 years

 

Experience
• Six (6) years of experience in management of a clinical, allied health, or support service department required.
• Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program
development, and quality management is also required.