Associate-Community Outreach

Associate Community Outreach

Schedule: Monday–Friday, 8:00am–4:30pm 
Work Model: Telephonic case management with required home visits - Must reside in Indiana
Mileage reimbursement available

Role Overview

Supports patients with dementia and their caregivers. Experience with ageing population care and caregivers is preferred.

Key Expectations Within 12 Months

• Effectively screen, assess, and onboard patients into The program.

• Maintain and manage an active patient caseload.

• Serve as a resource and support partner to team members to ensure high‑quality service for the program population.

Top Responsibilities

• Serve as a bridge between the community and healthcare, government, and social service systems.

• Assist individuals, families, and groups in accessing resources; provide informal counseling, support, and follow‑up.

• Coordinate frequently with CMS GUIDE Model team members and IU Health providers on behalf of patients.

• Support community outreach strategies, initiatives, and events that meet identified community needs.

Skills for Success

• Strong communication and interpersonal skills

• Effective organization and time‑management abilities to balance outreach and patient management tasks.

• Comfort working in a newer, evolving program with flexibility and a learning mindset.

Team Culture

• Highly collaborative and supportive, with a focus on sharing resources and learning together.

• Flexible and adaptable as workflows evolve within this growing program.

• Deep compassion for patients and caregivers, keeping their needs at the center of the work.

Onboarding Experience

• Cerner registration training.

• Video modules covering CMS GUIDE Care model and dementia education.

• Independent review of onboarding materials.

• Shadowing of team members to learn operational tasks.

• Progression from shadowing → leading with support → leading independently.

Required Qualifications

• Bachelor’s degree or equivalent years of relevant experience.

• 0–3 years of experience

• Ability to work in a dynamic and complex business environment.

• Demonstrated ability to manage multiple tasks, events, or projects simultaneously.