Associate Director-Operations Support (Retail)

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You will be responsible for providing ongoing business process support and expertise to our Retail Sales channel on various programs and tools. You will be working closely with a Sr. Director, DM team, and a team of Senior Analysts to understand and identify opportunities. You’ll be pushing your team and yourself to find ways to improve business results every day.

Including:

• Providing training, reporting, and troubleshooting on programs and tools.

• Communicating and presenting information effectively with other leaders.

• Providing support for Ariba and store relocation/remodel set-ups.

• Leading implementation of pilots and trials designed to enhance the retail experience.

• Utilizing your operations expertise to identify areas of improvement and lowering risk, shrink, and increase profitability in your assigned territory.

• Managing projects and identifying process improvements in retail merchandising, inventory, and systems.

• Providing operational updates to retail leadership regularly.

• Conducting field visits both with and without Senior Analysts.

In this role, you'll have a defined work location that includes work from home and assigned office days (VCG in office days are Tuesday, Wednesday and Thursday).

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Willingness to travel up to approximately 50% of the time.

• Valid driver’s license.

Even better if you have one or more of the following:

• A degree.

• Experience in presenting to peers and leadership.

• Ability to effectively influence others.

• Strong attention to detail and meeting deadlines.

• The ability of proactive approach focused on finding opportunities to improve the business.

• Leadership, analytical, problem-solving, and decision-making skills.

• Knowledge of retail sales.

• Currently in the Consumer Sales Field Ops organization

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $108,500.00 - $189,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $108,500.00 - $189,000.00.