Audio Visual Manager | Full-Time | Tsongas Center (UMass - Lowell)

The Audio Visual Manager position reports to the Director of Events and will partner heavily with internal/external partners and department heads for the audio/visual and technical needs for the arena and attached spaces. This position will be responsible for A/V schedule coordination and planning in conjunction with the venue’s event and maintenance schedules. This position will manage Audio/Visual staff, including part-time, freelancers, and third-party. The position will supervise (and participate, as needed) A/V setups, strikes, and event-by-event change-outs to ensure events are show-ready. This position will be expected to work and supervise staff to the highest safety standards while delivering an exceptional guest experience for a diverse group of guests/clients in the youth, amateur/collegiate, professional, and special events spaces. 

This role pays an annual salary of $62,500 to $72,500.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 30, 2026.

Preparation & Production

• Manage and take ownership for all use of A/V and technical services involved in the event production and broadcasting at, from, or involving the arena. 
• This will include, but not be limited to: providing setup/operational technical expertise; granting approval for usage; and leadership for all video, audio, lighting, WiFi/network, and production systems and/or equipment used in or by the venue for event presentation (e.g., control room components, audio booth & equipment, video and camera equipment, LED Daktronics ribbons/video boards, Hawkeye Innovations, 3-Play replay systems, Ross Expressions, marketing and/or PowerPoint presentations, cable interfaces and feeds, etc.).
• Create in advance and/or modify in real-time industry-leading messaging, graphics, digital or PowerPoint presentations, and video/audio/effects content to support each game/event accordingly.
• Assist in the creation, management, and evaluation of standard operating procedures for all building A/V matters, presentation or broadcast services, and digital media productions and assets. 
• Ensure all content is effectively and entirely delivered to all playback, storage, and show control systems in complete compliance with all governing stakeholders and/or policies.
• Prepare various additional events inside and outside the arena, which may require A/V equipment (e.g., portable sound or video systems) to include press conferences, banquets, pep rallies, etc.
• Oversee the process and execution of game day production as it refers to the video boards, the audio program, lighting, and all other elements that go into production and in-house shows for sporting events with our tenants at the venue.  

Maintenance & Inventory

• Ensure all owned and/or utilized A/V equipment remains game/event ready; is properly set up and tested well in advance before time of need; and is constantly monitored to remain in functional, working order throughout the entirety of each current and upcoming event. 
• Troubleshoot and/or replace non-working aspects immediately so service quality is never interrupted or inexcusably delayed or modified without approval.
• Ensure all physical A/V spaces and/or storage structures utilized (e.g., control room, audio booth, racks, cabinets, storage closets, cases, conduits, channels, carts, bags, etc.) remain in professional, safe, and functional cleanliness and order. 
• This expectation certainly extends to shared spaces of the venue as well (e.g., A/V equipment utilized or stored in event rooms/arena lobbies, etc.).
• All A/V-related materials are to be kept organized, clearly labeled, cleaned, within proper temperature and storage specifications, etc., at all times.  
• Participate in the development and administration of the ongoing A/V budget. 
• Frugally forecast needed or excess funds for staffing, equipment repair and/or replacement, and needed materials and supplies. 
• Order and receive equipment or supplies, as necessary, within budget guidelines. Develop and/or assist with long-range plans for future venue A/V needs to include capital improvements that will enhance events and presentation capabilities while maintaining industry-leading standards of excellence and compliance.
• Perform on-going as well as annual inventory of all A/V equipment and provide this information both to necessary leaders as well as to required filing/storing methods for information
• Assist with a capital improvement plan, including creating or maintaining a long-term plan for the replacement of equipment, gathering quotes, and discussing upcoming needs with GM and other key stakeholders. 

Personnel & Involvement

• Serve as a positively contributing member of a dynamic and diverse venue management team in collaboration with the university, city, community, tour groups, event leaders, promoters, and other stakeholders. 
• Maintain a customer-first mentality, which provides a safe and welcoming environment for all. 
• Attend or represent OVG and UML functions with professionalism and pride.
• Recruit, select, schedule, motivate, and evaluate A/V and technical staff from the existing part-time employee pool as well as third-party or freelance contractors. 
• Provide or coordinate staff training (and frequent cross-training) as necessary and work with employees to correct any deficiencies. 
• Assist with administering disciplinary or promotion procedures. 
• Assist with payroll, venue access issues, and parking validation for part-time staff, as needed. 
• Collaborate well in advance—and constantly—with marketing, corporate partnerships, university leadership, event promoters, etc., to understand their needs, arrange for services, and surpass desired expectations at an industry-leading, approved, tested, and ready-to-go level through creative deployment of available technology and equipment.  
• View every interaction as a future investment.
• Assist in managing third-party service providers by enforcing any agreed-upon scope of services within the various signed service agreements (i.e., freelance and union production crewing agencies, maintenance providers, contractors, digital signage service providers, etc.).
• Perform duties including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and working within an environment with moderate to loud noises.
• Ensure staff are working safely and efficiently and are aware of and practicing proper safety guidelines.
• Work extended and/or irregular hours, including nights, weekends, and holidays, as needed.
• Perform other duties as assigned.

• 3-5 years of A/V and technical experience in a sports and entertainment facility. Experience in a sports complex and/or arena is preferred. 
• Bachelor’s degree or equivalent industry experience.
• Experience in arena/stadium operations and events.
• Supervisory experience highly preferred.
• Strong organizational skills and attention to detail required.
• Must be a self-starter, proactive, flexible, and deadline-focused.
• Extensive knowledge of video and/or scoreboard production in a sports and entertainment facility.
• Previous experience integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments.
• Exemplary communication skills and professionalism to deal effectively with all business contacts, vendors, and clients.
• Knowledge and previous experience working with the NCAA and concert/family/event show promoters.
• Strong verbal and written communication skills, with the ability and confidence to present and communicate new ideas and concepts and describe and document issues as well as their solutions. 
• Ability to terminate AV cables (i.e., Cat 6, BNC, XLR, Triax, etc.).
• Proven understanding of guest and customer service.
• Forklift certified or willing to be certified, as necessary.
• Knowledge and practice of OSHA requirements at all times.
• Possession of, or ability to obtain within 3 months of being hired, a valid CPR/AED certificate.

Skills:  

• Proficient knowledge of Windows and Microsoft Office software.
• Operate standard office equipment, including printers, copiers, and computers.
• Proficient knowledge and use of mobile or land-line phones and email services.
• Abilities to work with graphic programs or create graphics 
• Ability to communicate clearly and concisely and get messages across that have the desired effect.

Working Conditions:  

• Minimal Travel (<10% of work time) may be required to travel for UML functions. Trips may require air travel and/or an overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Frequent bending; lifting heavy objects; sitting; standing; exposure to multiple external elements; extensive walking through the building, including inclines and stairs.