(Auraria) Field Equipment Technician AM & PM Shifts

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link:  The Auraria Campus
  
Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package.
  
  So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.

• AM Shift: 6:00 a.m. - 2:30 p.m. 
• PM Shift: 1:00 p.m. - 9:30 p.m. 

This position assists in equipment deployment and setup, supports operational logistics, provides technical guidance and supports supervisors with training to staff, and contributes to a positive customer service experience across the Auraria Campus. Field Equipment Technicians work collaboratively with operations staff and other technicians to support departmental objectives.

• Oversee the maintenance, operation, and troubleshooting of parking equipment including lot pay stations, single-space meters, parking management software, meter management systems, vehicle tracking systems, network-connected field equipment, and associated back-office systems. 
• Diagnose and resolve hardware, software, networking, and connecting issues in collaboration with Auraria Campus IT and system vendors. 
• Maintain current knowledge of applicable operating systems and coordinate firmware, software, and hardware updates 
• Perform component repair and replacement to ensure uninterrupted operation of parking systems. 
• Maintain detailed documentation of maintenance activities, system performance, equipment diagnostics, and corrective actions. 
• Conducts or support staff in training on parking equipment operations with supervisor oversight, software systems, and troubleshooting procedures and maintain associated training documentation. 
• Follow established campus safety procedures, lockout/tagout protocols, and departmental operating procedures while performing maintenance and repair activities. 
• Ensure the safe operation and handling of tools, vehicles, equipment, and maintenance materials. 
• Assist the Assistant Director with setup, maintenance, and logistics for new and existing mechanical systems and equipment. 

• Manage maintenance schedules, vehicle service work orders, repairs, and inspections for departmental state fleet vehicles in coordination with campus Vehicle Maintenance, and State Fleet teams.  
• Document all vehicle maintenance and repairs, including cost estimates, labor, and parts usage. 
• Ensure compliance with state fleet, campus vehicle, maintenance, and safety requirements.   
• Monitor vehicle condition and recommend repairs, replacements, or preventive maintenance activities as needed. 

• Serve as secondary point of contact under the Assistant Director for vendor services and repairs, including parking technology and equipment vendors.  
• Generate, submit, and track work orders and purchase requests for equipment maintenance, repairs, and upgrades. 
• Obtain quotes and estimates for repairs and replacement parts and provide recommendations using repair logs and operational data to support budget alignment.   
• Track software, hardware, and system changes and communicate updates to the Assistant Director and Operation Coordinators. 
• Assist with coordinating vendor access, service schedules, and project implementation activities.

• Maintain accurate inventories of field signage, equipment parts, maintenance supplies, and operational materials. 
• Prepare and submit daily, weekly, and monthly maintenance, inventory, and operational reports. 
• Record collection transactions, equipment repairs, and associated costs for budget tracking purposes.  
• Forecast inventory needs and coordinate replenishment efforts to prevent operational interruptions.  
• Maintain accurate maintenance records, work orders, and equipment history files.  

• Provide professional customer service to students, faculty, staff, visitors, and campus partners regarding Parking & Transportation Services operations. 
• Respond promptly to filed service requests, equipment issues, and customer concerns. 
• Assist with special events, including parking operation support, equipment deployment, signage placement, traffic control devices, cones, barriers, and related filed operations as needed. 
• Support operational activities that contribute to sage, efficient, and customer focused parking services. 

• Support Operations Coordinators by performing operations tasking in the absence of operations staff (i.e., Shuttle Services, Enforcement)  
• Conduct or assist in staff training related to equipment repair, License Plate Recognition (LPR) systems, parking technology systems, and operational procedures with supervisor oversight. 
• Provide technical guidance and operational support to staff during maintenance activities and special projects.  
• Perform other duties as assigned to support departmental operations. 

• High School diploma or GED 
• One (1) year of experience in equipment maintenance, field service repair, electronics, parking systems, fleet maintenance support, or a closely related technical field. 
• One (1) years of experience troubleshooting electronic equipment, network-connected systems, field service technology, or related technical equipment, including preventative maintenance, diagnostics, and repair. 
• One (1) year of experience with cash handling and financial accountability procedures. 
• Must possess a valid unencumbered Colorado driver's license at the time of application. 
• Please provide full responses to all required supplemental questions. Your answers will be used as part of the application screening. 

• Must be  a state of Colorado resident. 
• Must be able to successfully pass a criminal background check. 
• This person selected for this position must maintain their ability to exert up to 50 lbs. of force occasionally, and/or up to 25 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. 
• Ability to perform duties in outdoor, mechanical, and field environments. 
• Ability to stand, walk, bend, kneel, climb, and work outdoors for extended periods. 
• Exposure to varying weather conditions, temperature extremes, noise, dust, and moving vehicle or equipment. 
• May be required to work evenings, weekends, special events, or respond to operational emergencies as needed. 
• Must maintain a valid unencumbered driver's license. 
• Please note that if offered employment, candidates will be required to furnish a copy of their motor vehicle report (MVR) as part of the background check process. 

• Proficiency in Microsoft Office suite (Excel, Word, Outlook) 
• Experience with parking access and revenue control systems. 
• Experience in electronic payment systems, parking meters, or pay station technology. 
• Experience with fleet coordination, vehicle maintenance tracking, or state fleet programs. 
• Experience using maintenance management software or work order management systems. 
• Basic knowledge of networking, communications, and connectivity troubleshooting. 
• Experience training or providing technical guidance to operational staff. 
• Experience working in higher education, parking operations, transportation services or related environments. 

• Demonstrated ability to establish and maintain effective working relationships with a diverse population at all levels of the institution and within the community. 
• Ability to communicate professionally and effectively through verbal, written, and electronic methods. 
• Ability to balance multiple projects and priorities while maintaining attention to detail and accuracy. 
• Commitment to fostering a respectful, positive, and professional workplace environment. 
• Ability to diagnose and resolve complex technical issues involving hardware, software, networking, and operational systems. 
• Ability to establish priorities, follow through on assignments, and meet established deadlines. 
• Ability to communicate in a positive and effective manner, across various modalities. 
• Ability to balance multiple projects and tasks in parallel to maintain attention to detail. 
• Outwardly contributes to a respectful, positive, and professional workspace. 
• Strong judgment and critical thinking skills.
• Ability to listen effectively, communicate relevant information, anticipate potential issues, and recommend practical solutions in a dynamic operational environment.