Auto Warranty Claims Processor (Remote)

Contractor Opportunity: Automotive Warranty Claims Processor

Location: Remote - USA Only

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eteam

Start Date: 8/24/2026

Duration: 12 Months with potential for extension

About this Role

We are seeking qualified Contractors to fill an Automotive Warranty Claims Processor position.

As a Claims Processor in the automotive sector, your primary responsibility will be to review dealer claims for warranty reimbursement by the manufacturer. This role requires direct interaction with dealership personnel, both over the phone and through email, to ensure all required documentation is provided and claims are accurately processed.

You will communicate necessary claim corrections and guide dealers through the reimbursement process, enabling prompt and accurate payment for warranty work performed. Attention to detail, strong organizational skills, and a customer-focused approach are essential for success in this position.

The ideal candidate will demonstrate a comprehensive understanding of automotive mechanics, dealership operations, and warranty programs, complemented by excellent interpersonal skills and proficiency with digital tools. This is an opportunity to play a vital role in supporting dealership partners and ensuring the integrity of manufacturer warranty programs.

This is a remote opportunity open to individuals located in the United States (USA).

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office

The project hours of operations will be Monday – Friday, in which the candidate must be available to work an 8-hour shift between 8:00 AM to 6:00 PM Eastern Time. Shifts may vary due to business needs.

Contractors will be engaged and paid for by a third-party payroll supplier, eteam, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Receiveinbound calls and chats from dealershipsand/or end customer
• Maintaining / updating equipment registrations
• Resolving pricing errors on claims
• Updating warranty coverage periods on equipment
• Answering dealer questions about warranty policy and claim submission
• Resolving dealer issues with claim entry and submission
• When additional research is required, make outbound calls to dealerships to resolve outstanding issues
• Must have strong attention to detail when listening and speaking to dealerships, and using company systems to process their information
• Utilize training resourcesand internal sites as required
• Build relationships with dealerships to provide excellent customer experiencesto every dealership, every time
• Use critical thinking skills to process complex situations and provide personalized resolutions

Deliverables or Project Scope

• Inbound Communication
• Receive and address inbound calls and chats from dealership personnel and end customers
• Actively listen to concerns, questions, and requests, ensuring thorough understanding and empathetic engagement during every interaction

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• Client internal systems and/or platforms

Qualifications

• High School Diploma
• Minimum of 3 years Automotive repair experience
• Minimum of 1 year Customer Service experience

Preferred Qualifications

• Bachelor's Degree or Higher
• Vehicle Warranty Knowledge
• ASE certification is a plus
• Experience in customer support operations emphasizing automotive service / after sales support
• Experience as a Warranty administrator within a Dealership environment

Additional Information / Requirements

• Must have knowledge of the working mechanics of vehicles
• Provide clear written and oral communication
• Knowledge of Microsoft Suite and basic computer skills

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation eTeam expect to pay for this role.

We anticipate this contractor role will be posted until 8/07/2026

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance payment).

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of theAccenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.