Banquets Captain

JOB SUMMARY: 

$17.00 an hour. Provides exceptional service during scheduled banquet functions. Supervises all banquet team members during the set-up, execution, and break-down of the banquet function. 

KEY JOB FUNCTIONS:

• Reviews banquet event orders (BEO) requests for scheduled banquet functions and events.
• Ensures appropriate staffing levels are available to complete required service to include work schedule creation and maintenance.
• Assists with set-up and ensures facility is appropriately set for scheduled banquet functions.
• Communicates with banquet kitchen staff and service staff before and during banquet functions and events.
• Maintains a working knowledge of food and service.
• Ensures food product is prepared to requested specifications and standards prior to service.
• Attends to the needs of patrons during service.
• Adheres to health, fire, and safety regulations.
• Ensures departmental compliance with all regulatory, internal controls, policies and procedures.
• Closes banquet event orders (BEO) checks in Micros.
• Communicates variances to Assistant Manager.
• Assists in routine inspection of meeting room space, tables, chairs, equipment, china, flatware, and linen to ensure acceptable par levels as well as ensure proper storage and maintenance.
• Conducts service education program; coaches, reinforces, and leads team members in proper performance of their duties.
• Creates a positive, supportive environment.
• Enforces all appearance and uniform standards. 
• Other duties as assigned.

EDUCATION and/or EXPERIENCE: 

• High school diploma or equivalent required.
• A minimum of two years related experience in a banquet/catering role required. 

QUALIFICATIONS:

• Excellent customer service skills a must along with an upbeat and positive attitude.
• Excellent communication skills, verbal and written, are a must.
• Professional appearance and demeanor required.
• Must be a team player.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT:

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.  
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).