Join Our Team as a Customer Relations Specialist!

Do you love helping people, solving problems, and making someone's day a little easier? Are you organized, detail-oriented, and thrive in a fast-paced environment? If so, we'd love to meet you!

As a Customer Relations Specialist, you'll be the friendly voice and trusted resource for our patients—helping them understand their accounts, navigate financial assistance, and receive the exceptional service they deserve. Every interaction is an opportunity to make a positive impact.

What You'll Do

 Deliver Outstanding Customer Service

• Be the first point of contact for patient questions by phone, email, chat, and in person.
• Assist patients with billing questions, payments, payment plans, insurance explanations, and account updates.
• Resolve concerns efficiently while providing compassionate, professional service.
• Document interactions accurately and follow up on outstanding accounts.
• Maintain high-quality service standards and help create a positive patient experience.

 Support Our Digital Communication Channels

• Respond to Live Chat, MyChart messages, and email inquiries each day.
• Complete demographic updates and correspondence in a timely manner.
• Manage electronic documents and assist with additional projects as assigned.

 Help Patients Access Financial Assistance

• Process Financial Assistance applications quickly and accurately.
• Communicate with patients regarding missing documentation and application status.
• Prepare reports, appeal information, and charity documentation.
• Assist patients by phone, email, and fax throughout the application process.

 Provide Pricing & Estimate Support

• Assist patients requesting procedure estimates through phone, email, MyChart, and chat.
• Explain insurance benefits and estimated costs with accuracy and empathy.
• Ensure compliance with state and federal No Surprises Act guidelines.
• Track and document estimate requests while collaborating with internal teams.

 Serve as an Agency Liaison

• Coordinate with collection agencies and legal partners when necessary.
• Review accounts and prepare documentation for court proceedings.
• Represent the organization as a witness when required.
• Build strong relationships with agency vendors to ensure smooth communication.

What You'll Bring

Required Education

• High School Diploma or GED

Required Experience

• At least 2 years of relevant experience, including one or more of the following:
  • Medical billing
  • Hospital registration
  • Physician office operations
  • Collections
  • Professional healthcare billing
  • Medical billing education or training

What Makes You Successful

We're looking for someone who:

• Communicates with professionalism, patience, and empathy.
• Enjoys solving problems and finding solutions.
• Can manage multiple priorities while staying organized.
• Is comfortable learning and using technology, including Microsoft Word, Excel, Outlook, Access, and internet-based applications.
• Has strong analytical and critical-thinking skills.
• Builds positive relationships with patients, providers, coworkers, and leadership.
• Handles confidential information with integrity and discretion.

Why Join Us?

When you join our team, you're joining a group of professionals dedicated to making healthcare easier to navigate for every patient we serve. Your compassion, attention to detail, and commitment to excellent service will make a meaningful difference every single day.

If you're ready to build a rewarding career where customer service meets purpose, we'd love to hear from you. Apply today!