Box Office Supervisor | Part-Time | PeoplesBank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium.

This role pays an hourly rate of $17.50-$18.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with the sale process and troubleshooting mobile ticket issues and other ticketing needs.
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift.
• Maintain and audit cash vault balance for accuracy, calculate daily revenue to coincide with receipts, and prepare and verify deposits accordingly.
• Share responsibilities with other supervisors to include preparing ticket sellers’ schedules, updating window displays, supervising will call and preparing guest services relocations, handling promoter inquiries, and running reports for events.
• Compiles end-of-day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a “guest-friendly" attitude to ensure the highest level of customer service.
• Oversee the physical appearance of the box office.
• Performs all other related duties as needed.

• High school diploma/GED preferred.
• 2-3+ years of box office experience, minimum of 1 year in a supervisory role.
• Advanced experience with a computerized ticketing system.
• Advanced technology skills, including computers and smart phones.
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem-solving.
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service.
• Must possess excellent organizational skills and communication skills in both oral and written form.
• Ability to develop and train team members.
• Intermediate computer knowledge. including some experience with Excel spreadsheets.
• Ability to prioritize and make decisions.
• Ability to work flexible hours, including nights, weekends, and holidays.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.