Branch Administrator

Description

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region.

Ensures effective communication and coordination among personnel across three locations in Vancouver, WA; Spokane, WA; and Pueblo West, CO. 

• Oversee the day-to-day administrative operations of the crane service branch
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties; evaluate office production and revise procedures to improve efficiency of workflow
• Responsible for answering the incoming phones, monitoring departmental email inboxes and ensuring that messages are properly routed; actively work to address customer issues, even in the absence of key personnel. 
• Responsible for processing completed service invoices and parts sales invoices
• Responsible for financial reporting as specified
• Responsible for preparing timesheet coding and timesheet tracking including billing hours Process orders for all necessary equipment and supplies; order within budgetary guidelines and maintain office supplies
• Account for administrative budget and provides reports to management as requested
• Maintain acceptable DSO levels
• Responsible for completing job closings on a monthly basis; any questionable closing should be brought to the attention of the Service Manager for final review
• Assist Service Writers sending completed inspection reports to customers
• Send completed invoices to customers
• Work with training department to ensure all department personnel are maintaining required training and are up to date on needed certifications
• File and retrieve branch documents, records and reports
• Participate and contribute to all departmental meetings
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned 

Requirements

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience is required

• Willingness to learn and stay educated in the crane industry; as cranes become increasingly sophisticated, internal and external communications must keep pace

• Valid driver’s license in good standing that meets company requirements

• Light Lifting/Pulling (max 25 lbs.) is generally a part of this type of work and because of the nature of the duties 

• Administrator schedule is 40 hours per week but must have the ability to work varied hours to include occasional overtime 

• Requires solid written and verbal communication skills
• Demonstrates organizational and communication skills

• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required

• Must be detail oriented, self-motivated and disciplined with the ability to multi-task

• Must successfully complete a criminal background check, drug screen and E-verify.

• A high school diploma or GED required; some college preferred

Summary

The Mazzella WayMazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environmentA real Work life/ Home life balanceGrowth and Development Opportunities including a Lifelong Learning Career PathHumble, Hungry, Smart CultureMarket Competitive SalariesFree Virtual Doctor visits with $0 copay (Teledoc)Tuition Reimbursement

Mazzella Core Values:Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk Lifelong Learner – routinely acquire new skills and capabilities that bring valueHumble – lack excessive ego or concerns about status; emphasize the Team over selfHungry – always looking for more, self-motivated, and diligent; do more than to just get by, committedSmart – common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace