Business Analyst AR Specialists

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Business Analyst AR Specialist

In this role, As an Accounts Receivable (AR) Specialist, you will be responsible for business-to-business Receivable activities related to one of Genpact’s client portfolios – a vital role in growing and sustaining growth for our client’s businesses. Daily activities entail monitoring and managing existing accounts and building relationships with our customers. will serve as the key connection between the strategic Healthcare customer base, Commercial and I2C to ensure prompt, accurate delivery and reconciliation of complex accounts.  The successful applicant will be responsible for synchronizing the various teams (Genpact and HealthCare) to ensure the clearest path for reconciliation of the Healthcare AR to external customer AP, by reducing the outstanding past due balance and overall aging on the

Responsibilities

The AR Specialist will manage collections and account resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.

·       Daily monitoring and management of items within the assigned portfolio to ensure timely review in accordance with the strategy established for Platinum customer base.

·       Identify the root cause of customer payment delays, develop business strategies in line with customer requirements to reduce the overall billing accuracy and speed of invoice closure.

·       Take ownership of assigned customer issues, drive and own them until a sustainable solution is implemented.

·       Analyse, reconcile and maintain consistent account reconciliations between customer’s AP to AR statements.

·       Drive lean process utilization and solve invoice to payment delays while collaborating with Healthcare teams to improve the overall GE customer experience.

·       Engagement with key Healthcare and Genpact leadership to facilitate critical business decisions to drive timely payment of multimillion dollar portfolios.

·       Ensure high usage of operational business tools, including CMT, DTL etc.

·       Identify, own and resolve billing disputes with the assistance of Healthcare key contacts within 30 days.

·       Develop mechanism to identify non-moving/aging transactions with Healthcare and determine next steps to resolution.

·       Lead difficult conversations with Senior Leaders of the Healthcare business and the customer to drive resolution.

·       Ability to make business decisions around best course of resolution and lead appropriate team members in implementation.

Qualifications we seek in you!

Minimum Qualifications

• Extensive Healthcare experience
• Ability to build and maintain effective customer/client relationships
• Ability to manage through multiple systems and competing priorities
• Ability to collaborate & negotiate with multiple stakeholders to resolve issues
• Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook
• Experienced with High Radius/Oracle
• Strong verbal and written communication skills
• Excellent interpersonal and teamwork skills
• Strong problem solving and negotiation skills
• Ability to work under pressure with solution focused mindset
• Strong organization & attention to details
• Self-motivated and resourceful
• Strong cultural awareness

Preferred Qualifications/ Skills

·       Strong collections, dispute and cash process knowledge

·       Analytical and account reconciliation skill set

·       Excellent negotiation and decision-making skills

·       Familiarity or experience with Oracle/High Radius/Siebel

·       Ability to pushback and drive desired outcome

·       Process and people co-ordination skills

·       Ability to interface and influence at all levels of the organization

·       Minimum of 1 year of collections experience; Bachelor’s degree; or a combination 5 year of work/educational experience

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 The approximate annual base compensation range for this position is [$40k to $50k]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“Los Angeles, California based candidates are not eligible for this role”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.