Luminator Technology Group
Plano, Texas
Business Analyst
Job details
- Location
- Plano, Texas
- Work type
- Onsite
- Posted
- Mar 18, 2026
- Apply on
- luminatortechnologygroup.applytojob.com
About this role
🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.
Luminator is seeking a Business Analyst based at our Plano, Texas headquarters to develop enterprise-grade Power BI dashboards and Salesforce analytics that drive operational excellence, revenue growth, service profitability, and executive decision-making. This role serves as the data and insights engine across Field Service, Technical Support, Customer Care, Training, and Project Management. *Local candidates only will be considered*
At this time, Luminator cannot provide visa sponsorship or assume sponsorship for any employment‑based visas.
Salesforce & Service Analytics
- Design and maintain advanced Salesforce dashboards and reporting for:
- Field Service (work orders, SLA compliance, PM/CM performance, FTFR)
- Technical Support (case trends, severity tracking, escalation patterns)
- Customer Care (response times, aging, backlog management)
- Connected asset alarm monitoring initiatives
- Support migration and scaling efforts as additional global teams transition into Salesforce.
- Build executive-level KPI scorecards aligned to revenue, contribution margin, contract growth, and service performance goals.
Power BI Development & Enterprise Reporting
- Develop and maintain enterprise Power BI dashboards integrating:
- Salesforce
- ERP systems
- Financial data
- Asset telemetry
- Field Service operational data
- Build optimized semantic models, DAX measures, row-level security, and scalable data architecture.
- Create drill-through dashboards, comparative performance views, contract profitability models, and operational heatmaps.
- Automate recurring executive and departmental reporting.
- Conduct deep-dive analyses into:
- Contribution margin by contract
- PM vs. CM performance
- Service revenue leakage
- Warranty exposure
- Failure trends and reliability patterns
- Support proactive maintenance and service expansion initiatives through data-backed recommendations.
- Partner with Finance (FP&A) to align reporting with P&L ownership and profitability targets
- Work directly with:
- Field Service leadership
- Technical Support management
- Engineering
- Sales & Solutions Engineering
- Executive Leadership
- Translate business questions into structured analytical solutions.
- Present findings to leadership in a concise, executive-ready format.
- Establish BI governance standards across the Customer Experience organization.
- Develop SOPs, architectural diagrams, reporting frameworks, and KPI documentation.
- Improve data quality through validation rules, automation, and reporting audits.
KNOWLEDGE, SKILLS & ABILITIES
KNOWLEDGE- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
SKILLS
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Time Management — Managing one's own time and the time of others.
ABILITIES
- Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
REQUIREMENTS
Experience: At least 1-3 plus years of hands-on Power BI development experience
Education: Bachelor's degree in data Analytics, Information Systems, Computer Science, Finance, or a related field, (or equivalent experience).
Technical Skills:
- Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word and PowerPoint.
- Advanced proficiency in Power BI Desktop & Service
- Salesforce
- Power Query
- Data modeling and semantic layer design
- Strong Salesforce reporting and dashboard experience.
- SQL query development and relational database experience.
- Experience integrating multi-source datasets.
- Ability to manage large datasets and optimize slow-performing reports.
Preferred Qualifications:
- Experience with Salesforce Field Service or Service Cloud.
- Experience supporting Field Service or Technical Support organizations.
- Experience in manufacturing, transit, or technology hardware environments.
- Experience building financial dashboards (margin, forecasting, revenue growth).
- Knowledge of asset telemetry or IoT data modeling.
- Experience working in a KPI-driven, P&L-accountable organization.
“WHY WORK FOR LUMINATOR”
- Competitive compensation with career growth potential.
- Generous time off: Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage
- Generous 401k match through Vanguard
- Benefits effective on Day One.
- Find out more about us by visiting our
Life@Luminator page!