Business Analyst, I
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About this role
At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Business Analyst I is an entry-level role responsible for supporting data-driven decision-making across the organization. Working closely with cross-functional teams—including Product, , Customer Success, and Engineering—the Business Analyst I gathers and analyzes business data, identifies trends, and helps improve operational efficiency and product performance. This role is ideal for someone with strong analytical skills and a passion for technology and SaaS business models.
Essential Duties:
- Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms).
- Troubleshoot software issues and perform root cause analysis. Analyze and document workarounds to software issues.
- Participates in internal and external meetings
- Assists Level II and Level III analysts
- Create documentation with direction from Level II and Level III analysts
- Recreate reported issues in test environment and document
- Provide updates to Client including summary of issue and resolution
- Apply technical knowledge to come up with business solutions.
- Conduct an impact analysis before any solution is implemented
- Work cooperatively in a team environment to meet the goals of the department and of the company.
- Organize and prioritize assigned tasks using VertexOne’s ticketing system.
Qualifications:
- 0–2 years of experience in a business analyst, data analyst, or similar
- Familiarity with SaaS business models and key performance indicators.
- Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
- Foundational knowledge of business analysis tools and techniques
- Basic knowledge of SQL or willingness to learn.
- Advanced analytical and problem-solving skills.
- Ability to develop client relationships.
- Advanced organizational skills.
- Ability to manage multiple responsibilities, while effectively focusing on priority issues
- Strong communication skills(written, reading comprehension, listening, verbal)
- Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
- Minimal travel required (10%)
Preferred Qualifications:
- Utility experience or Meter-to-Cash preferred
- Knowledge of Customer Information Systems (CIS) Billing systems
- Experience working with AI tools for data analysis
- Understanding of database principles and control files
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.