The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Serve as operational support for Truist's AI Enablement Integration activities - leading the AI copilot implementation strategy, embedding AI capabilities into everyday work, and driving behavioral change — while operating as a generalist across the broader enterprise AI enablement ecosystem.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

******Position has in office expectations at Truist's Atlanta, GA Plaza office or the Charlotte, NC Cascade Pointe Office.*****

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead the planning, coordination, and execution of enterprise AI tools across the organization, partnering with key partners across business and technology to ensure seamless deployment aligned to enterprise AI maturity phases.

2. Facilitate cross-functional AI adoption forums and maintain active consulting relationships with line-of-business teams, delivering enablement updates, supporting use case ideation, and bridging business-specific adoption needs with the enterprise AI lifecycle.

3. Systematically surface and eliminate technical, process, and cultural blockers to AI adoption, coordinating cross-functional resolution to keep implementation timelines on track.

4. Drive the enterprise-wide transition from training and awareness into active, hands-on AI usage — moving beyond one-time activation to embed AI as a natural part of how employees think, plan, and execute work.

5. Coordinate recurring AI enablement alignment cadences, integrating business unit and adoption insights across multiple workstreams and maintaining status reporting for leadership.

6. Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
7. Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
8. Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
9. Analyses and reports on performance metrics to drive continuous operational improvements.

10. As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.
11. Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
12. Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
13. Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education, training, and work-related experience.
2. Minimum of 7 years of relevant experience in business operations or related professional roles.
3. Strong knowledge of business processes, technology applications, and operational management.
4. Proficiency in standard office software (e.g., Microsoft Office).

Preferred Candidate Must possess ability to:

1. Synthesize large volumes of information into clear, executive-ready insights

2. Connect concepts across functions to drive enterprise-level thinking

3. Support high-quality executive deliverables (e.g., presentations, strategic updates)

4. Maintain a high level of accuracy and attention to detail

5. Build strong relationships across a large, matrixed organization

6. Operate effectively in a fast-paced, dynamic environment with competing priorities

Preferred Qualifications:

1. Strong passion for AI and emerging technologies, with a commitment to translating innovation into practical business value and enterprise adoption

2. Master’s degree with relevant experience in business, strategy, or technology

3. Experience supporting enterprise transformation, AI enablement, or operating model design

4. Familiarity with generative and agentic AI concepts and enterprise adoption models

5. Demonstrated success in cross-functional leadership and stakeholder engagement

6. Knowledge of financial services regulatory environments and risk frameworks

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law    E-Verify IER Right to Work