Business Process Automation Manager

About the Department

We are looking for teammates who are: 

• Strong leaders who can balance day-to-day operational needs with long-term technology goals 
• Collaborative professionals who build positive working relationships across teams, vendors, and business areas 
• Effective communicators who can translate complex technical concepts into clear and actionable information 
• Problem-solvers who look for ways to improve processes, services, and overall efficiency
• Adaptable leaders who can manage multiple priorities, support mission-critical systems, and lead teams through evolving technology needs 

What you will do: 

As the BPA Manager, you will lead teams that support and maintain several of the agency’s core business systems and applications. You’ll work closely with technology teams, vendors, agency leadership, and other stakeholders to improve services, support day-to-day operations, and help guide technology projects and improvements. 

Primary job duties include: 

• Leading and supporting teams responsible for the administration, support, and continuous improvement of enterprise application and automation platforms, including OnBase, Adobe Experience Manager (AEM), and Power BI 

Functional Project Manager

• Serving as project manager when required and as a primary client contact for assigned areas of responsibility
• Leading the analysis and design of systems including the oversight and coordination of all areas involved with the implementation of new or enhanced systems

Security

• Overseeing vulnerability scanning activities and ensuring remediation efforts are tracked, addressed, and communicated appropriately 
• Coordinating with stakeholders and the Security, Audit, and Technology teams on remediation activities, risk reduction efforts, and compliance-related initiatives 
• Serving as a major incident manager when appropriate and supporting timely response and communication related to technology security incidents 
• Developing and maintaining processes, procedures, metrics, and reporting related to security operations and enterprise technology support 

Stakeholder Support

• Serving as a primary point of contact for stakeholders while overseeing service delivery, service quality, continuous improvement efforts, and customer support processes 
• Developing and implementing policies, procedures, standards, and performance measurements related to stakeholder support and service delivery, including SLAs, KPIs, audits, scans, and user satisfaction metrics 

Efficient and Sustainable Operations

• Leading efforts on improving methods and procedures to increase efficiency and agency sustainability
• Preparing system documentation throughout the system life cycle
• Managing the team and ensuring service levels are established and met as approved by stakeholders
• Analyzing statistics and providing metrics to stakeholders and management

Personnel

• Supervising, developing, and supporting technical staff through performance management, coaching, training, career development, and team leadership activities 

Production Support

• Overseeing production support activities for assigned systems and technologies that support agency applications and business operations 
• Coordinating system installation, maintenance, upgrades, and planning efforts to ensure reliable performance and system availability 
• Working with technical teams, vendors, and stakeholders to support system integrations, troubleshoot issues, and resolve operational concerns 
• Providing and coordinating after-hours support for assigned systems and ensuring staff are cross-trained 
• Managing vendor relationships and support services related to assigned systems and technologies 

Position Duties

A bachelor’s degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing or information technology

• Relevant experience may be substituted for a bachelor’s degree on a year-for-year basis
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
• Academic degrees must be from an accredited institution of higher learning

Minimum Qualifications

• Experience leading or supporting enterprise applications, automation platforms, or document management systems in a large or complex environment
• Experience managing or supporting platforms such as OnBase, AEM, Power BI, or similar enterprise technologies
• Experience with IT service management, project management, operational metrics, security/compliance activities, or continuous improvement initiatives

Other Qualifications

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
• Training: BPA Managers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job. 

Ready to apply? 

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire). 
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting. 

Benefits

Supplemental Questions

Required Question

Agency Information

EmployerState of South CarolinaAgency Department of Revenue Address 300 A Outlet Pointe Blvd

Columbia, South Carolina, 29210 Phone803-898-5458