Business Systems Analyst

Job Summary:

The Business Analyst /CRM Administrator will be responsible for supporting tactical day-to-day administration and operation of the Salesforce.com platform and related processes and workflow.  The successful candidate will work with the user community on an ongoing basis to improve and enhance the CRM platform to support the investment banking business globally. The analyst will be part of an initial implementation effort as well as post go-live support and future enhancement phases of the CRM system and platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis.

Responsibilities:

• Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.
• Create and execute queries and reports, maintain user roles, security and profiles.
• Work in a cross-functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
• Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
• Implement and integrate third-party products / applications on the force.com platform.
• Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements.
• Maintain key system metrics to track trends in usage / adoption and data integrity.
• Train end users, prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.

Requirements:

• Bachelor’s degree in business or information systems preferred
• 2-5 years of business analysis and/or data analysis experience required
• 2+ years of strong operational experience with SalesForce.com required
• Excellent verbal and written communication skills required
• Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment required
• Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
• Strong business acumen, superb knowledge of business processes and CRM best practice required
• Salesforce.com administrator certification a strong plus
• Please submit cover letter along with resume

Equal Opportunity Employer M/F/D/V