Business Systems Analyst I

About the Department

TARGET ENTRY SALARY: $68,487 - $71,911 DOQ

OPEN UNTIL FILLED

Under direct supervision, the Business Systems Analyst I is responsible for the analysis, maintenance, and operational procedures of the City’s intranet applications and enterprise software solutions. Performs updates, resolves software issues, develops new systems, and provides training and education.

Position Duties

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Identifies, troubleshoots, addresses and resolves production system problems and related issues; responds to technical requests and provides support; confers with users about software and hardware concerns.
• Provides technical and analytical support and assistance for all software systems used internally and externally.
• Updates, maintains, edits, and monitors the City website and intranet site; converts files for appropriate upload, manages departmental pages and related documents, and ensures content reflects the City goals and objectives.
• Migrates forms and documents across applications and ensures data integrity; develops and creates groups for employees doing similar tasks requiring the same permissions. 
• Collects and disseminates data from Police, Engineering, Planning, and other departments for performance measuring.
• Define system requirements, system setup and configuration, prioritizing issues; assisting IT staff testing, correcting bugs, documenting and reporting unresolved issues to the vendor; maintain user documentation and training.
• Communicates systems processes, status, or other relevant issues to internal and external customers; devise creative alternatives to achieve improvements or solutions to meet needs; designs project plans, outlines tasks, identifies staff skills, and ensures completion.
• Creates, develops, and runs SQL database queries to meet staff reporting needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains end-user reports and delivers complete and accurate documentation for management.
• Maintains strong and effective relationships with internal and external customers; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions to address areas of concern.
• Reviews processes and makes recommendations.
• Provides expert knowledge of systems to internal and external customers.
• Participates in various trainings to increase and enhance competencies; conducts and facilitates staff training to ensure cohesion in services delivered; prepares testing materials and analyzes results; maintains testing environments and participates in environmental redesign and analysis to enhance system environments.
• Performs other duties as assigned.

Minimum Qualifications

Licenses or Certifications:
A valid State driver’s license is required.
 
Education and Experience:
Associate Degree in Computer Science, Information Systems, Web Design, Database Management, GIS, or Programming AND one (1) year of professional-level experience in assigned business area; OR an equivalent combination of education, training, and experience may be considered.   
 

Other Qualifications

Knowledge of – 

• Various technology practices and standards, analytics, and website management
• Problem solving techniques and skills
• Project Management
• State statutes and City Ordinances
• Technology terminology and the ability to communicate in laymen terms
• Hardware and software, web analytics, SEO, and web standards
• Servers and SQL databases
• GIS applications
• Writing queries
• Computer networking and basic troubleshooting
• Customer Service and skills
• Equipment maintenance practices and methods

• Following oral and written instructions
• Identifying, analyzing, addressing, and resolving various IT issues and concerns
• Responding and engaging with internal and external customers
• Making accurate judgment calls regarding field of technology and issue resolution
• Reading, interpreting, and applying skills from software and hardware manuals
• Working with all types of technology when needed
• Operating a computer
• Microsoft Office Suite