CAD/RMS Technical Co-Op (CO-OP Program)

Job Description

Candidates must reside in the Atlanta, GA or Tampa, FL Area. This is not a remote opportunity.

We are seeking a highly motivated student to join our Emergency Management IT team. The candidate will be working closely with System Administrators of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in a local government public safety environment.

This 16-week immersive program offers a unique vantage point into the "nervous system" of public safety. You will gain experience in the full life cycle of emergency data—from the moment a 911 call hits the (CAD) system to its long-term storage and analysis in the (RMS).

Detailed Technical Focus

1. CAD Engineering & Infrastructure

• Hardware/Software Integration: Gain hands-on experience with CAD console hardware, peripheral configurations, and multi-monitor UI environments.
• Environment Management: Assist in maintaining Training/Test and Production environments to ensure 99.999% system uptime.

2. SQL & Data Analytics

• Database Management: Utilize Microsoft SQL Server to perform complex joins and data validation.
• Analysis: Translate raw emergency response data into actionable insights, focusing on response times and resource allocation.
• Data Integrity: Perform audits to ensure RMS records meet state and federal reporting standards.

3. Security & Compliance

• CJIS Standards: Learn and apply Criminal Justice Information Services (CJIS) security policy requirements.
• Access Control: Manage user permissions and troubleshoot security bottlenecks within the CAD/RMS ecosystem.

The 16-Week Curriculum

• Weeks 1-4: Orientation, IT Onboarding, and CAD User Interface/Hardware Fundamentals.
• Weeks 5-8: Systems Integration, Environment Management, and Troubleshooting.
• Weeks 9-12: Transition to RMS, Reporting Fundamentals, and Relational Database (SQL) Introduction.
• Weeks 13-16: Advanced SQL for Analysis, Security Compliance, and a Self-Selected Technical Capstone Project.

Mentorship & Growth

This program is designed for Knowledge Sharing. You will be paired with a Senior System Administrator who will provide supervised practical work, allowing you to move from observation to independent troubleshooting.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers