Capability Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Product Owner (PO) Alignment

Product Vision, Backlog & Delivery Ownership

• Own and manage the capability and feature backlog, ensuring continuous refinement, prioritization, and readiness of user stories aligned to product vision and business value.
• Translate business needs into clear product requirements, expressed as well-defined capabilities, features, and user stories.
• Define and communicate the product vision and roadmap, ensuring alignment across stakeholders, delivery teams, and program leadership.
• Lead backlog grooming, sizing, and estimation at capability and feature levels in collaboration with developers, architects, and RTE.
• Define acceptance criteria and formally accept completed features and user stories based on business intent and quality standards.
• Collaborate with development teams to plan and execute releases, balancing scope, timelines, dependencies, and value delivery.
• Represent client and stakeholder interests as the single voice of the customer to the delivery team.

Project Manager (PM) Alignment

Planning, Execution & Governance

• Develop, manage, and communicate release and delivery plans, ensuring alignment with program milestones, dependencies, and capacity constraints.
• Own issue and risk management end-to-end, including identification, impact analysis, mitigation planning, and escalation.
• Provide project status reporting to PMO/PMC, Product Managers, and Program Managers, covering progress, risks, blockers, and dependencies.
• Produce and maintain project documentation and governance artifacts throughout the delivery lifecycle.
• Oversee end-to-end (E2E) testing activities, ensuring readiness, coordination, and successful validation prior to release.
• Deliver comprehensive reporting packages, including:
  • Project health and status dashboards
  • Watch lists and risk registers
  • Resource actuals and forecasted capacity tracking
• Navigate less structured, complex delivery environments, driving clarity, accountability, and timely execution.

Business Analyst (BA) Alignment

Requirements & Stakeholder Enablement

• Elicit, analyze, document, and validate business requirements, needs, and wants through stakeholder collaboration.
• Translate business objectives into actionable functional and non-functional requirements in the form of features and user stories.
• Act as the primary liaison between business stakeholders and technical teams, ensuring shared understanding and traceability.
• Support backlog refinement by clarifying intent, dependencies, edge cases, and acceptance scenarios.
• Ensure requirements traceability from discovery through development, testing, and release.
• Support and mentor POs, BAs, and SMEs, serving as a trusted resource for requirement quality, best practices, and delivery alignment.

Cross-Role & Leadership Contributions (PO / PM / BA)

• Serve as a single point of contact across product, delivery, and stakeholder groups to streamline collaboration and decision-making.
• Communicate clearly and consistently with diverse audiences, including technical teams, business leaders, and external stakeholders.
• Act as a resource and mentor to team members, sharing domain knowledge, delivery expertise, and process guidance.
• Adapt effectively to changing business environments, shifting priorities, and evolving organizational directives.
• Comply with all employment terms, company policies, and organizational directives, including flexibility in work arrangements, assignments, and responsibilities.

Required Qualifications:

• Masters’ degree (or equivalent experience) in Business, Management, or related field
• Experience in Project Management/Agile Product Management
• Experience writing clear capabilities and features
• Experience with mid to large scale initiatives that involve significant development and deployment, including leading a diverse cross-functional team
• Solid understanding of Agile/Scrum methodologies
• Understands the customer goals clearly while developing the product vision and roadmap & communicate it back to customers/product teams
• Advance level of proficiency with PC/Web based software programs such as Microsoft Project, SharePoint, Clarity, Rally, AHA, Visio, Excel, and PowerPoint
• Demonstrates excellent written and oral communication skills with attention to detail and an ability to present information in a variety of different formats to all levels of stakeholders
• Proven excellent analytical skills
• Demonstrates critical thinking and intellectual curiosity with the ability resolve issues
• Proven ability to internalize, interpret and document complex scenarios clearly and concisely
• Proven assimilates quickly to new environments and pressures, exhibits flexibility, and applies a continuous learning mindset in all aspects of work

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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