CARE NAVIGATOR

Responsibilities The Step-Down Navigator works with patients and their families to successfully transfer discharging patients from the inpatient setting into the PHP/IOP level of care. Focus will be on improving step down conversion rates and contributing to the increase and stabilization of the outpatient census. The Step-Down Navigator works directly with various members of the healthcare team, hospital departments, and administration to answer questions, promote the program and eliminate barriers to successful step downs in level of care with the goal of facilitating a positive patient experience during their time within the facility programs. The Step-Down Navigator acts as a intermediary between hospital departments and the patient/family to bring about the most healthcare treatment and positive hospital experience while promoting the outpatient program and navigating barriers to successful step downs. Qualifications Minimum of Bachellors degree is required. Master's degree prefered. 1-3 years of experience prefered.