Army and Air Force Exchange Service
Fort Carson, Colorado
CARSON_Gate 3 Express_Shift Mgr._Schedule Posted Below | $20.60 p/hr
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Apply to CARSON_Gate 3 Express_Shift Mgr._Schedule Posted Below | $20.60 p/hr at Army and Air Force Exchange ServiceJob details
- Location
- Fort Carson, Colorado
- Work type
- Onsite
- Compensation
- $42,848 - $57,262/yr
- Posted
- 5 days ago
- Apply on
- sjobs.brassring.com
About this role
Job Description
***MUST BE 21***
As a Supervisor in the Express, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
So, what can you expect as a Supervisor at the USAFA Express for the Exchange?
Job Qualifications
As a Supervisor in the Express, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
So, what can you expect as a Supervisor at the USAFA Express for the Exchange?
- Promote a positive team and customer centric culture
- Lead a culture of accountability through clear expectations
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred
- Gas experience preferred
Employment Category
Regular Full Time
Job Tier
1
Job Qualifications
One year of retail experience in retail store operations within the last two years is required.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Yes
Facility Name
CAR GATE 3 EXP W/GAS
Job Type
Hourly
Salary Minimum
$20.60
Salary Maximum
$27.53
Exchange Location
United States - Colorado - Fort Carson
Major Duties
Assists in planning, managing and directing retail store operations.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Performs other duties as assigned.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Shift Work 24/7 365 days/year
Shift Work 24/7 365 days/year
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