Cash Refunds Representative

Job Description

The Cash Refund Representative will research accounts, make telephone calls, and complete adjustments/payment transfers as needed. A representative will research and resolve returned refund checks, research and process UTL (Unable to Locate), pre-approve refunds, work designated cash queues, process credit cards, work unclaimed property, and complete manual refund requests as needed. This position will also work on special projects as designated by the manager and/or director of the cash team as needed.

Responsibilities:

• Pre-approve refunds and Process returned refunds and manual checks.
• Process all adjustments through cash work bins and spreadsheets.
• Process refunds to credit cards.
• Support other departments with specific issues and questions; take on special projects when needed.
• Process refunds and unclaimed property.
• Post adjustments and write off reversals from A/R Follow up when necessary.

Qualifications

• High school diploma or GED required.
• Associate degree or certificate of completion from a billing and coding school preferred.
• One (1) year prior related office work experience required; Previous cash receipts experience preferred. 
• Continually learn and evolve to maintain an excellent working knowledge of team objectives, duties, tasks, processes, and production.
• Understand Medical transportation and billing processes; Terminology on a Patient Care Report (PCR), Hospital Face Sheet, and/or a Computer Aided Dispatch (CAD) Sheet and Insurance terminology.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is August 31, 2026 All applications must be received by this date to be considered.