Central Scheduler

UPMC Hanover Cath Lab is looking for a new Central Scheduler to join their team. This Central Scheduler will work closely with the Heart and Vascular unit and scheduling inpatient/outpatient procedures. Medical terminology is a plus for this position!

Schedule: Monday – Friday from 6:45 am – 3:15 pm, no weekends or holidays.

Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

• Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
• Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
• Assists with contacting and rescheduling patients when providers schedules change.
• Actively practice behaviors associated with Service Excellence expectations. 
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. 
• Be an ambassador for UPMC. 
• Provide the best C.A.R.E.2 for our patients no matter what.
• Know and follow all organizational/departmental policies/procedures.
• Assume responsibility for personal development and education.
• Incorporate leading/evidence-based practice in quality/safety into everyday work. 
• Commit to high quality, safe work; encourage others to have similar standards. 
• Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. 
• Avoid shortcuts to ensure quality and safety measures are not circumvented. 
• Encourage patient and family involvement in processes involving patient safety. 
• Speak up with other service partners to ensure high quality and safety. 
• Report serious events/incidents per policy.
• Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
• Directs phone calls to proper destination or takes messages as needed.
• Create, maintain, and enter information into databases.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• High school diploma or equivalent required.
• Two years experience working in a physicians office or medical field required.
• Associates degree required in lieu of experience.
• Experience in a telephone communication center preferred.

Licensure, Certifications, and Clearances:
 

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran