Chief Front Desk Clerk - Full Time (Caesars Palace LV)

Responsibilities/Purpose:

Provides excellent customer service to guests when registering or checking out.  Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks.  Completes necessary daily reports in a timely manner.  Assists Front Desk Team Members with questions or problems that may arise. Supports the Hotel Manager.  Provides positive comments to Team Members as well as corrective comments to negative actions.  Maintains daily break schedule.  Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Secondary Job Functions:

Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all company policies, regulatory and state/federal laws.

1. Process check-in and check-out transactions for guests.

2. Assist guests with questions about the city and property.

3. Assist guests with booking dinner, shows, and entertainment. when necessary.

4. Assist with guest service recovery.

5. Maintain a positive attitude at all times.

6. Is proactively aware of all property guest and team member relevant events.

7. Supports Front Desk Agents with improving individual upsell conversion.

8. Maintain professional and courteous attitude towards all guests (internal and external).

9. Anticipate guests needs and guest expectations.

10. Supervise Front Desk Agents.

11. Is schedule-flexible in a 24-hour hotel operation.

12. Able to stand for long periods of time.

13. LMS proficiency preferred.

14. Possesses excellent guest service, communication, organization, and prioritization skills.

Essential Requirements:

Education: High School diploma or equivalent required.  College degree preferred. 

Experience: Minimum one-year customer service experience required, prior supervisory experience preferred.  Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 4 year college degree preferred

Abilities: Must possess excellent oral and communication skills.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Must be able to work any day of the week any shift.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): none

INFORMATION PROVIDED BY:   

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Company