Child Support Enforcement Specialist 2 (PCN 047152)

Job Description

Come join the State of Alaska!

What You Will Be Doing:
The Child Support Enforcement Specialist 2 is a first-level supervisory position with responsibility for supervising a team of Child Support Enforcement Specialists and Office Assistants. The CSES2 will be assigned as a supervisor in the establishment section of CSED, overseeing intake, paternity, and the establishment and modification of child support orders. 
 
 Teams are responsible for child support enforcement actions, case preparation, paternity determinations, and/or establishment of child support orders and briefing the general public and other organizations on CSED policies, procedures, statutes, regulations, court rules, and available services.

 You will be required to make important decisions and oversee employees, their schedules, production, and teambuilding. You'll get to interview applicants, hire them, and promote them. 
 
Mission and Values/Culture:
The agency is committed to ensuring child support is collected and disbursed to child support orders. As a federally funded agency and due to the federal tax information, we receive, we must comply with many federal laws, regulations and reporting requirements. In your role you will have direct influence on agency’s ability to effectively and efficiently attain federal and department goals and objectives. 
 
Benefits of Joining Our Team:
Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression.This position requires in-person training, and office presence is required
 
The Working Environment You Can Expect:
Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Competency Based Minimum Qualifications        
 This job class uses competency based minimum qualifications. The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.   A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
 
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.  

Any combination of education and/or experience that provides the applicant with competencies in 

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. 
• Stress Tolerance: Deals calmly and effectively with high-stress situations (for example, tight deadlines, hostile individuals, emergency situations, and dangerous situations).
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

 
Equivalent to those typically gained by
Progressively responsible professional experience performing child support enforcement casework and/or collections; working with clients, reviewing, assessing, and making determinations involving state and/or federal programs, independently; and exposed to having difficult conversations.

Special Note: 
Positions require incumbents to pass a fingerprinting background investigation to meet security requirements for access to State and national databases.

Additional Required Information

REQUIRED OF ALL APPLICANTS

At the time of the interview, please ensure that you provide the following materials: 

BACKGROUND CHECK

 The Alaska Public Safety Information Network (APSIN) is utilized in this position. A background check and fingerprinting will be required.

The incumbent will be required to obtain APSIN access, which will be done through the office.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.  

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION 

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. 

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. 

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:  http://doa.alaska.gov/dop/workplace/help/

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected]

For assistance with applying for a password, please visit  https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at: 

Sandy McDermott, Administrative Officer 1

Email: [email protected]

Phone Number: 907-269-6800

Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State:   See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts.  Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note:  The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

Supplemental Questions

Required Question

Agency Information

EmployerState of AlaskaAddress PO Box 110201

Juneau, Alaska, 99811 Phone(800) 587-0430 (Statewide toll-free number)
(907) 465-4095 (Juneau and out-of-state callers)Website http://workplace.alaska.gov/