Child Support Enforcement Specialist
We tailor your resume to this role and apply for you in seconds.
Apply to Child Support Enforcement Specialist at Commonwealth of PennsylvaniaJob details
- Location
- Adams County or Cumberland County or Franklin County or Fulton County
- Compensation
- $53,008 - $80,646/yr
- Clearance
- Other
- Posted
- 2 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
Are you ready for a rewarding career? The Department of Human Services, Division of Child Support Field Operations in Harrisburg is seeking a self-motivated Child Support Enforcement Specialist to join our dedicated team of professionals. As a member of our team, you will collaborate with various groups within the child support enforcement community, the public, other state and federal agencies, and family courts to ensure financial security for our Pennsylvania children and families. Take the next step in your career and apply today!
Position Duties
As a Child Support Enforcement Specialist, you will be responsible for analyzing, evaluating, and supporting the overall effectiveness of the Child Support Enforcement Program on an ongoing basis. In this role, you build strong working relationships with domestic relations sections, county assistance offices, children and youth services offices, and partners across state lines to coordinate case activity, improve cooperation, and promote the self-sufficiency of families. This position is primarily assigned to serve families in Adams, Cumberland, Franklin, and Fulton counties. As a Child Support Enforcement Specialist, you will perform the following duties:
- Program Analysis: Analyze program performance and recommend corrective actions to improve results
- Inter-Agency Coordination: Maintain liaison relationships with domestic relations sections, county assistance offices, and other partners
- Data Review: Review and analyze case data to ensure proper distribution of payments and resolution of issues
- Technical Assistance: Provide guidance and training to staff on systems, procedures, and child support policies
- Issue Resolution: Investigate and resolve complaints or questions from agencies, clients, and legal representatives
- Report Preparation: Prepare reports, documentation, and written responses related to case activity and program compliance
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Home Headquartered: This is a home headquartered position. You will be required to travel to Adams, Cumberland, Franklin, and Fulton counties and must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, it is required to report 2 days per week to an office in Adams, Cumberland, Franklin, or Fulton County. Location will be based on the selected candidate. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
- A bachelor’s degree; or
- An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Adams, Cumberland, Franklin, or Fulton.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirement:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
Supplemental Questions
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- Yes
- No
- Yes
- No
If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting https://www.naces.org and clicking the Evaluation Services link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- A conferred Bachelor's degree or higher
- Within 3 months of conferring a Bachelor's degree or higher
- 120 credits or more
- 90 but less than 120 credits
- 60 but less than 90 credits
- A conferred Associate's degree
- 30 but less than 60 credits
- Less than 30 credits
- None
- 4 years or more
- 3 but less than 4 years
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
- Yes
- No
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
Receives telephone calls from callers reporting information. Clarifies the reason for calling to ensure clear receipt of the information. Provides appropriate responses to the information or inquiries. Counsels and informs callers of their rights and responsibilities when reporting or requesting information.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience receiving customer inquiries and requests. I was responsible for answering general questions and providing technical advice as necessary.
- B. I have experience receiving customer inquiries and requests. I was responsible for answering general questions, but referred technical questions to someone else for response.
- C. I have successfully completed college-level coursework related to communications, public speaking, counseling, management, conflict resolution, or interviewing.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience receiving customer inquiries and requests.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Evaluates information received from callers and other interested parties to determine if information is reportable or warrants future action. Reports all relevant case information to the appropriate authorities.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience analyzing and summarizing information. I was also responsible for determining the future course of action.
- B. I have experience analyzing and summarizing information. Someone else was responsible for determining the future course of action.
- C. I have successfully completed college-level coursework related to data analysis, analytics, research, or economics.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience analyzing and summarizing information.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Documents all telephone or written information received to ensure that any information submitted is sufficient, correctly justified against laws and regulations, and filed according to prescribed procedures. Monitors status of assignments and writes the required follow-up reports.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience documenting information. I was responsible for monitoring the status of assignments for follow-up.
- B. I have experience documenting information; however someone else was responsible for monitoring the status of assignments for follow-up.
- C. I have successfully completed college-level coursework related to case management, records retention, investigations, or documents management.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience documenting information.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Writes technical and narrative documents pertaining to investigations and follow-up. Authors correspondence and analytical reports that convey findings and recommendations for corrective action. Reviews and revises guidance documents and policies.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience authoring written materials such as investigative and follow-up reports. I was responsible for the final document that conveyed customized information to the intended recipients.
- B. I have experience authoring written materials such as investigative and follow-up reports. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
- C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience authoring written materials and the type of written materials you authored (investigative reports, follow-up reports, etc.).
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov