Child Support Enforcement Specialist

THE POSITION

DESCRIPTION OF WORK

This role focuses on evaluating program activities and maintaining productive partnerships that support child support services. You will promote clear communication among agencies and strengthen efforts that assist families in reaching self-sufficiency. As a Child Support Enforcement Specialist, you will perform the following duties:

• Report Preparation: Prepare reports, recommend inter-agency contacts, and complete administrative duties involving recommendations of good cause, client noncooperation, and compromise of arrears issues
• Staff Training: Provide training on systems such as the Electronic Client Information System (eCIS) and the Acknowledgement of Paternity (AOP) program, and explain new initiatives
• System Monitoring: Monitor automated systems to ensure data integrity, evaluate case data, and support proper payment distribution, Financial Exception Requests (FXR) dispositions, and Excess Over Unreimbursed Assistance (EOURA) case decisions
• Case Analysis: Perform case audits, compute refunds, execute case reviews, and investigate client inquiries
• Agency Representation: Represent the department in hearings, prepare materials for hearings, and offer technical assistance to Domestic Relations Sections and County Assistance Offices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Home Headquartered: This is a home headquartered position. You will be required to travel to Lancaster, Lebanon, and York counties and must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, it is required to report two days per week to an office in Lancaster, Lebanon, or York County. Location will be based on the selected candidate. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. 
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
• A bachelor’s degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
  
  

Other Requirements:

• You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Lancaster, Lebanon, or York county.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines
• You must be able to perform essential job functions.

Legal Requirements: 

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. 

You must be eligible for selection in accordance with merit system employment regulations. 

Recruitment Methods: 

• Applicants must meet one of the following methods to be considered for this vacancy: 
  • Promotion Without Exam
  • Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.) 
  • Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE): 

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: 
  • Fiscal Technician
  • Fiscal Technician Supervisory
  • Medical Assistance Program Technician
  • Clerical Supervisor 2
  • Facility Reimbursement Technician
  • Administrative Assistant 1
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. 
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Benefits

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See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

Required Question

Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov