CHILD SUPPORT OFFICER II

About the Department

Apply knowledge of the law, legal procedures, and Title IV-D administrative remedies, as they apply to child support enforcement. Prepare technical case documentation needed for legal action, monitor case, negotiate settlements and expedited agreed orders. Conduct investigations to locate or trace absent parents. Communicate directly with clients, verbally and in written format.

Position Duties

1. Monitors child support cases and takes action or refers delinquent cases for appropriate enforcement action as determined
2. Prepares or supervises the preparation of a variety of documents relating to legal or other actions necessary to enforce a court order for child support
3. Performs complicated case assessment to determine the appropriate subsequent actions
4. Conducts locate and/or skip-trace investigations
5. Documents actions taken in cases by entering information into a complex automated system
6. Responds to inquiries and resolves complaints regarding case status
7. Explains program policies, procedures and regulations to parents via individual interviews
8. Negotiates agreed orders or other voluntary settlements
9. Trains less experienced staff
10. Performs other related duties involved in the operation of the business as assigned or required

Minimum Qualifications

Associate's degree or equivalent Child Support experience.   
Minimum of three (3) years' experience in full time Child Support Program.  
Requires strong organizational skills, the ability to communicate effectively and the ability to perform mathematical calculations.  
Must have knowledge and skills for using a computer for word processing and data entry and retrieval.

Other Qualifications

While performing the duties of this position, the incumbent is regularly required to push, sit, stand, lift, stoop and reach. Requires constant data monitoring and entering and frequent telephone contact with clients; less frequent personal contact.

Benefits

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term  disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

*Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at (817) 884-1227.

 

Supplemental Questions

Required Question

Agency Information

EmployerTarrant CountyAddress 100 E. Weatherford Suite 301

Fort Worth, Texas, 76196-0105 Phone(817) 884-1188
Website http://www.tarrantcountytx.gov