Claims Team Leader

General Description:

 The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists.  The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

Responsibilities and Duties: 

 ·         Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations. 

• Sign off/approve credit memos and employee receivables.
• Assist with administrative accounting procedures per Controller/CFO.

·         Audit team performance, monitor team metrics and manage claims process.

·         Train new employees and existing employees in department procedures and agency requirements.

·         Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.

·         Prepare A/R reports for your team’s agencies to monitor unpaid claims.  Work with team members and agencies to collect outstanding payments.

·         Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.

• Attends trainings, conferences and staff meetings.
• Participates in company continuous improvement processes.
• Uphold Mission and Values
• Other duties as assigned by Claims Manager.