Clerk Typist 1 (Bilingual) (Local Government) - Lebanon County Area Agency on Aging
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Apply to Clerk Typist 1 (Bilingual) (Local Government) - Lebanon County Area Agency on Aging at Commonwealth of Pennsylvania, PAJob details
- Location
- Lebanon, Pennsylvania
- Work type
- Onsite
- Compensation
- $29,861/yr
- Posted
- 4 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
Are you excited by the chance to help people feel supported the moment they walk through the door? The Lebanon County Area Agency on Aging (AAA) is looking for an enthusiastic bilingual Clerk Typist 1 who enjoys assisting people every day. This is an interactive role which allows you to greet visitors, guide callers, and help community members find the support they need. Your bilingual strengths will create comfort and clarity for individuals seeking assistance. Apply today to join a team that is committed to serving the valued seniors of Lebanon County!
Position Duties
This position supports the front office by helping visitors, callers, and program participants find the assistance they need. As a Bilingual Clerk Typist 1, you will perform the following duties:
- Bilingual Communication: Converse with Spanish and English speaking individuals who call or visit the office
- Visitor Assistance: Greet visitors, answer calls, schedule appointments, and transfer calls to agency staff
- Lobby Materials: Maintain and restock information and referral materials in the front lobby
- Program Knowledge: Learn agency programs and understand state and federal eligibility rules
- Service Referrals: Provide information and make referrals for agency services and related resources
- Visitor Tracking: Maintain the sign in and sign out spreadsheet with all required details
- Package Handling: Receive and process packages and mail from UPS, USPS, FedEx, and other carriers
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Employees who pass the Spanish proficiency exam may be able to receive an incentive of up to $1500 per year for using their bilingual skills.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Possession of the required knowledges, skills, and abilities.
Other Requirements:
- This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- Hiring preference for this vacancy may be given to candidates who live within Lebanon County. If no eligible candidates who live within Lebanon County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
Supplemental Questions
- Yes
- No
- Yes
- No
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
Sorts, files, and retrieves documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
- B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
- C. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
- The actual duties you performed
- Your level of responsibility
Enters information into the computer.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience entering information into a computer and formatting it according to established standards.
- B. I have experience entering information into a computer using previously formatted documents or templates.
- C. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The type(s) of data you entered into the computer
- The actual duties you performed
- Your level of responsibility
Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience answering phone calls external contacts, providing assistance or information to inquiries, and forwarding complicated inquires to other staff for follow-up.
- B. I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.
- C. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- How often you answered calls and from whom
- The actual duties you performed
- Your level of responsibility
Operates office equipment.
Instructions
From the list below, please select all of the office equipment you have experience in operating.
- Computer
- Printer
- Copy Machine
- Fax Machine
- Scanner
- None of the Above
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov