Client Advisor - Client Services

About the job

At Louis Vuitton, we believe in crafting experiences as exceptional as our products. We are seeking a highly motivated and customer-focused Client Advisor to join our dedicated Client Services team. As a Client Advisor, you will be the voice of Louis Vuitton, responsible for delivering unparalleled service and support to our esteemed clientele across various channels including phone, email, social media, and chat. You will play a crucial role in building lasting client relationships and upholding the Maison's legacy of excellence.

Job responsibilities

As a Louis Vuitton Client Advisor, Client Services, your key responsibilities will include:

• Client Engagement:Consistently deliver client-centric responses to a wide range of inquiries, from product availability and sales to shipping updates and after-sales support.
• Relationship Building:Maintain detailed client profiles and leverage clienteling tools to personalize experiences, tailor recommendations, and build strong relationships based on individual preferences and purchase history.
• Operational Excellence:Achieve individual objectives for quality, schedule adherence, and other key performance indicators, ensuring efficient use of required systems and maintaining high operational standards.
• Brand Ambassadorship:Act as a proud ambassador of the Louis Vuitton brand, embodying its values and ethos in every interaction.
• Commercial Acumen:Identify opportunities to upsell and cross-sell products to meet client needs and exceed sales goals, leveraging your client relationships and product knowledge to achieve sales targets.
• Continuous Learning:Participate in sales training and development programs to enhance your skills and knowledge, staying up-to-date on all product, company, and department initiatives.

Profile

This is an exceptional opportunity for individuals who are passionate about luxury, possess a strong commercial mindset, and thrive in a fast-paced, client-focused environment. The ideal candidate will have:

• Experience: 3-5 years of customer service experience, preferably within a luxury retail environment, with demonstrated success in achieving sales targets and building client relationships.
• Communication Skills: Elevated and sophisticated communication skills, both written and verbal, with the ability to interact effectively with clients and colleagues at all levels. Proficiency in English, French, and/or Spanish is highly desirable.
• Interpersonal Skills: Exceptional ability to build rapport, de-escalate calls, and maintain composure under pressure.
• Technical Proficiency: Technically savvy with the ability to use multiple systems simultaneously, including CRM software.
• Commercial Mindset: Strong commercial acumen with the ability to identify opportunities for upselling and cross-selling products.
• Organizational Skills: Excellent organization and effective time-management skills, with a proactive, solution-oriented, and detailed approach.
• Availability: Ability to work Weekends, Evenings, and Holidays as required.

The appointed candidate will be offered a starting rate of $20 per hour, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.